Artifact UprisingReviews of artifactuprising.com

Our designer, Lizzy, was great! She nailed the first draft and was super accommodating (and quick) on edits. Can't wait to order!

I was a bit overwhelmed as I was trying to do six albums at once but the creative team walked me through each step. They offered suggestions, listened to and incorporated my ideas and were very responsive and patient with me. The end results were beyond my expectations- so beautifully designed and executed. I can’t wait to create another book with them!

Your entire system is very well run. Sarah, the Acct Mgr, contacted me within a day and my friend had suggested I use the design services which I'm very glad I did. I knew which photos I wanted for our book and the in-laws book, but I needed help with placement and sizing. Lauren made it so easy, she had great ideas and was very accommodating with my requested changes. Overall, great experience!!!

I first want to preface by saying that I never write reviews. However, this absolutely awful experience deserves one from me!! I chose to use this company to order my wedding photo book album, an album for both sets of parents, an album of our honeymoon photos, a Christmas ornament, and Christmas cards – in 2 separate orders (wouldn’t have placed the second one if I would’ve received the first order before I ordered more products). The Christmas ornament came first and everything was fine. I paid extra for our wedding and honeymoon albums to arrive before a certain day, and had to reach out to them when it didn’t (they refunded for the shipping, which was nice) and received it way late. I was beyond excited to look through my 60-page wedding album when it finally arrived! Our wedding album only had HALF of the pages in it…yes, half. After page 30, there were no more pages. I reached out to the company and they only allowed me to get a refund (at first they only offered 50% refund until I pushed for full) on the book or to reorder at regular cost!! The least that they could do for their mistake would be to send a corrected book, but nope! Then came the books for our parents. One of them was fine, but the other had a hole on the front side of the spine. The shipping box was not damaged at all, so the hole had to be there before it was put in the box. THEN my Christmas cards came in cut uncentered (I went back and checked that I didn’t make the mistake when ordering) AND the return address that I had printed on all of the envelopes said “undefined” where the state should be…so I couldn't use those. Once again, even after all of my trouble, they still only offered me a refund or to reorder. In total, there were 24 messages back and forth with the company throughout all of these issues. The most frustrating experience and unsympathetic support I’ve ever dealt with. A simple quality check assurance would’ve done wonders for my orders.

They refuse to delete your data, even though they are legally obliged to do this per article 17 GDPR.

I had a great experience recently making my wedding album with Artifact Uprising!! The final product turned out exactly as I wanted it to and more! The shipping was extremely fast. Thank you!!

I recently ordered several wedding photo books and they turned out well. So I was surprised when the photo ornament I ordered arrived damaged and of poor quality. When it arrived, the wood was warped to the point where the glue wasn't sticking anymore, so the glass and photo were basically sliding all over and were at risk of falling out and shattering. I wouldn't be able to hang it on the tree or use it. The photo was also a low-quality print, and quite dark. I contacted customer service hoping they could allow for a return / full refund, but the rep ignored my comment about the frame being warped and only responded to the photo quality, saying it was just the difference between looking at photos on a backlit screen vs. printed (not true, by the way, as I've had this same photo printed by both this company in the photo books and from another company - looked fine elsewhere). The customer service rep was unable to provide a refund, and only gave me the option to reorder it. I appreciated the effort, but I don't trust the quality so I'm not interested in reordering. If you ship damaged goods, there should always be an option to refund. Based on the customer service alone, I would not take my business here again. So just be warned if you do spend money here, you won't see it back if something goes wrong.

I ordered a baby board book and spent quite a bit of time compiling the photos and formatting them so they were well within the “bleed area”. After receiving the book, almost every photo was substantially cut off. When I emailed about it and sent screenshots showing that I had placed all photos well within the margins, I was told that this was considered a “customer design error”, but they’d make an exception and redo the book for free if I paid the shipping (about $15). They said they recently made updates to the board book so there’s a “slight reduction in size”, but that there’s no way for customers to know that because they haven’t updated their editor and the PDF proof would still show the old margins. So you just have to guess and somehow know that the margins they show are wrong. Then, when I received the second board book, the photos were all ok because I made sure to make them substantially smaller, but the letters on the page were cut off. Recommend using someone else given the poor quality and blaming customers for errors on their end.