Artifact UprisingReviews of artifactuprising.com

I have been using Artifact Uprising for quite some time now and I have to say they are a wonderful company to purchase from. I have had a wonderful client experience each time with them. When we moved and lost our pieces to our calendar I sent an email explaining we lost them during the moving process. There was no hesitation from their part to help me and with no questions asked they sent over the pieces I needed. They just arrived in the mail today and I'm extremely impressed with the urgency and importance they take their business. I am a happy customer and will continue to shop here for years to come to continue collecting beautiful moments of my family.

If you are even considering using them, avoid them at all costs. I ordered my engagement album from them to use as a guestbook at my rehearsal dinner. The first one they sent me was terrible. Pictures were not centre, quotes we included were not printed properly or cut off, ink stained on nearly every page. They sent a replacement and it’s somehow even worst, quotes completely off centre or not even printed on the page but overlapping with my photos.

My photographer used this company to design and print my daughter's 1st bday photo book. I paid them an extremely high price to print the album. After a mistake on the album cover on the first book, they printed it again and charged me a discounted rate. The second book was the same as the first with the exact same errors. They then shipped a 3rd book which somehow had glue on a couple pages causing them to stick together and rip. The 4th book that arrived was finally ok. This company prides themselves on quality and producing high end products. This was the worst company I have ever worked with. No attention to detail, no quality assurance, horrible customer service and no money back after hundreds of dollars were spent. I should not have had to pay for the album at all after all the mistakes that were made. I never received any money back. DO NOT USE THEM.

Consistent issues with misaligned/crooked printing. I wish I’d read the reviews here before ordering. They sent a replacement photo book but it had exactly the same issues. What a waste of money.

We worked hard to make the deadlines to create a 60th Wedding anniversary book that would be presented on a Sunday. We selected a format with a four day rush turnaround, submitted six days ahead and paid for rush. We were quoted a ship date that would ensure on time delivery during the week. Then …. The book never arrived. We checked the status and it hasn’t even shipped. No notifications from customer service. No ability to talk to an actual human representative. No means of recourse. Nothing. The entire family worked on this book for a once in a lifetime occasion. Artifact destroyed that moment. Please don’t trust them with anything important to you.

I've recently used a different photo book supplier who I had no issues with on the actual quality of the books, but who didn't really offer the style of book I had wanted to order for some vacation photos and a 2022 review book. I ordered 3 books of which 2 ended up having problems with the print or binding. Obviously it's disappointing to know that there is zero QA on books that are quite expensive. Customer support was helpful and did resolve my problems by re-printing the books, but it is disappointing to feel like we had to get things re-made to make it right. I separately had bought vouchers for family to AU for Christmas, but I have shared my experience so they are pre-warned on what to look out for.

I ordered a wedding guest sign in book ($300) and it arrived with an ink splat on one of the pages. Other than that, the book is beautiful. I sent them a message about it and they were very prompt to respond and told me they would send me a new one. I told them I needed it by the wedding. It arrived days after the wedding, so we had to use the defective one. I was really disappointed.

I'm kicking myself for not checking the Trustpilot reviews before purchasing bc it seems many folks are having the same problems. My book (which I spent hours putting together as a valentine's gift for my fiance) arrived today and I'm shocked at how poor the quality and assembly is. The sides are leaking glue, the dust jacket was crooked and improperly assembled, and the print quality of the photos is extremely low. I'm thanking my lucky stars that my fiance is not the sort to get picky about these sorts of things but as an artist and designer, crooked margins and grainy photos make me *nuts.* For $80+ I expected a lot more. Don't fall for the sophisticated branding and the "we're trying to bring back the era of high quality print photos" nonsense. I give their marketing team 10/10...I was left feeling completely scammed.