ARS/Rescue RooterReviews of ars.com

ARS installed a new Lennox unit in 2018. They have been out several times since then due to issues with the unit. Yesterday they came because the upstairs unit it not cooling properly. The tech said something was not "opening" fully and needed to be replaced. He said the part was under warranty so it would not cost us, then told us the install was over $1,100.00. We are getting a second opinion. Sounds like highway robbery to me.

ARS technician lied to me that I had leak on the system he didn’t show me a prove of leak and he didn’t send me any reports in the email and the tech asked me to replace the entire unit, I had called two other technicians from two different companies and non of them couldn’t confirm leak, in fact they told me that my system is in perfect condition. It looks like ARS didn’t send me a technician but a sales person. I am going to sue ARS for this.

I reached out to ARS on July 3, 2023 for diagnosis informed that it was the condenser coil, which is under warranty still charged $1800 for labor, just had an evaporator coil fixed 3 years earlier after ARS put in new system 5 years earlier. I'm being told that the condenser coil is on backorder indefinitely. I have made several return calls to followup with this issue, mostly with no return calls. I regret buying a unit from ARS.

paid $7500 for Rheem system. 3 yrs later (all yrly maintence done, last 2 wks ago) I have to pay for service call of not working HVAC, not cooling.

ARS is absolutely an awful company, that exploit people. It happens that my evaporator coil has a leak. ARS resorted to replace and install the coil for a whooping sum of $5200.00. They even gave a worst option of replacing the evaporator coil with condesing unit for over $12000.00, even though, the condensing unit was in a good condition. Replacing an evaporator coil for over $5000 is insane. ARS provided a receipt that depicted two weeks of installation period whereas the coil was installed within 3 hours. They call this insane high charges their standard. Don't fall into their trap, I do not recommend them.

They did a job for us and wanted $1100 for a capacitor and contactor that only cost $60 for the parts. The job would take less than a hour to do. Keep away from this company!!!!

If I could give a negative star rating, I would. I experienced this type of scam years ago with a service where they claimed that my entire system needed to be replaced when all that needed to be replaced was the capacitor. I had only called so that I could get the refrigerant checked. I bought a new capacitor the next day, installed it, and my compressor fired up. They were trying to get me to pay the very high cost of replacing the compressor vs. $27 capacitor part. Call someone else.

Had a new water heater installed, I left for work my wife left on errands. When my wife returned home, she found our hallway and living room was flooded.they had cracked a fitting behind the water tank and did not catch it.when they came back to repair it, they blamed my existing plumbing.I got the impression they were saying it was my fault , not the fact,that they had caused it.I had to have my carpet replaced.I never even got an apology from them.this water heater replacement cost me over $5,000 dollars. Thanks a lot!!