ARS/Rescue RooterReviews of ars.com

Workers were very professional. They diagnosed the problem and explained in ways to help me understand. Work was done very professionally.

Prompt, courteous, installers were very professional and installed both air conditioner and the furnace in just over five hours. Also very informative with all my questions. Great cleanup, and removed all old stuff.

If I could get them a zero, I would. From calling a few days after it was installed to tell them it was making a noise. Was told that that was normal and which I pointed out my other one never made that clinking sound. Then to find out when summer came when the AC kicks on if I’m using the stove, the air conditioner or anything in my house, the breaker blows. The AC unit is too big for my house they never calculated the load the house could take which they were supposed to do. When I told them of the issues and that their AC unit was too large, they told me that was my problem and to get electrician to come in. I replaced my whole electrical system. I pointed out that I would not have bought an AC unit that was too big for my house. If I had to do that considering I am disabled live on disability and have a severe heart issue.. I do not have money to pay for things extra things to make an AC unit that should’ve worked to work in the first place. So now I’m having to get other electricians to come in and give me letters stating the fact that the AC unit is too big for my house. On top of that, the AC unit decided to just stop working. This is the first summer that I’ve even had the unit . When I notice it stopped working, I went outside and the clunking noise that it was always making his now louder. It is 88° in my house which is extremely bad for someone with a heart condition. Plus, I have a flat nose dog that I’m worried is going to die. Even though the warranty is still valid on the unit they’re telling me they’re not sure what the parts will be covered by the warranty and I might have to pay for that which I have no money to do so. I have sent them letters, telling them how they breached their contract with putting a unit on too large, not giving me the load capacity for my house in writing as they were supposed to . Instead of chosen, not to answer any of my emails or phone calls. Also have the phone numbers on the sheet that they gave me for the AC when it was installed to call do not work and I’ve been disconnected and emails have been disconnected as well. The phone number at the top of the page underneath their company logo has been disconnected. So I have to get online to find out what the real phone number is to call them. This company is extremely shady. Do not get involved with them.

Only going by the call center! No one else. I made an appointment and then realized how expensive a repair is going to be. I called to cancel before the 24 notice ;the lady insisted that she reschedule me. I said no thank you but she did it anyway so when I got the confirmation for the reschedule I called back. The 2nd lady argued with me about canceling. What kind of crap is that? I hung up on her after 5 minutes of rudeness. That is not good customer service. Now I won’t use them for An AC replacement. If these are the type of people they hire for first impressions, what are their workers/ installers like?.

My wife made a scheduled a maitenance appointment for 8-12 and to this point of me writing this it is now 1pm and the guy still hasn't shown up. No eta no information on when and if this guy is gonna even show up. What is the point in making a 8-12 appointment and you don't even show up.

Got the AC working plus updated the thermostat

We were very happy with the service. Wewould recommend ARS to all

Guy was honest. He could have told me the refrigerant was low and I would have believed him, but he didn’t. That counts for something when I’ve had so many techs lie or exaggerate