ARS/Rescue RooterReviews of ars.com

Very quick and informative.

We are very unhappy with the service we received in Mooresville: 1. Took 5 days in 95 degree heat for new unit to be installed and running properly. 2. Walls were gouged and scraped and need repair. 3. We could not use window units during this time because of the shape and opening of our windows. 4. Each night we drove 30 miles to our son's house to sleep so we didn't have to get a hotel. 5. Will be switching our service contract elsewhere.

Fast service and job was done on time. Worker's left furnace room cleaner than it was when they arrived.

BE AWARE!!!! This Company is using the HOME DEPOT brand to offer a very attractive price for AC services, just to access you home and then charge outrageous prices for what they said was included. They use false advertising and a deceiving process. They still will charge you even if nothing was done. Then when you call to request a review of the invoice a very aggressive person at accounting, takes the call and threaten to go to collection without even hearing what happened . My recommendation: Look for another provider!!!

The job was not finished. They were suppose to return to chance a breaker switch from 60 watts to 50 watts and repair damage done to attic entrance, it didnt happen.

I need replacement pads for my AIR SCRUBBER SYSTEM YOU SOLD ME - AERUS MODEL # 9960052 WHICH I ORDERED July 6, 2026 & still have N O T received them. YOU SAID YOU HAD THEM. I found another Company to buy them from. D O NOT SEND THEM TO ME NOW -

I recently had ARS/Rescue Rooter replace a gas water heater (contracted through Lowe's) after severe basement flooding. They charged $4,047 for the job—far exceeding reasonable retail and installation costs. To make matters worse, they have consistently refused to provide a clear, line-item breakdown of the charges for labor, materials, and permits. Instead, the billing included unrequested line items ($1,200 labor warranty when AO's warranty is 6 years) and a total lack of transparency. I have been forced to file formal disputes with the Indiana Attorney General, the BBB, and my financial institution. If you value fair pricing, clear documentation, and honest communication, don't press the "Installation" button on Lowe's checkout!!

I was reassured in the most positive way that no other vendor has provided me before. To this point, after installation, I called the manager responsible for answering any questions or handling any concerns I might have. Well, he did just that! My concern was I would not pass my inspection for the installation because another vendor, who was not happy about not getting my business, told me my fuse box was not up to code! I told Hamilton about what I was told an they told me don’t worry! So Hamilton made sure a technician was with me when the inspector came to check out my air conditioner installation! I felt so much better because Hamilton cared enough to make sure I had nothing to be concerned about! I applaud Hamilton for going beyond the call of duty by making sure a technician was on site with me while the inspector did his evaluation! Who provides that quality of support! Hamilton did! I was totally impressed and relieved!! I would highly recommend Hamilton to anyone for their HVAC needs !!