ARS/Rescue RooterReviews of ars.com

I have been a loyal ARS / Rescue Rooter customer since buying my home in 2016, consistently paying a monthly membership fee for routine maintenance and following their recommendations for system upgrades over the years. Over the past couple of years, the tone shifted from routine service to aggressive, high-pressure tactics from technicians insisting I replace a 10-year-old unit that was running without issue. During a recent routine check-up, the technician again pushed for a full replacement. Immediately after that technician left my property, the unit completely stopped working. When I contacted ARS to fix the sudden failure, I was told the unit could not be repaired and was quoted thousands of dollars for full replacement options to resolve an issue caused during their own visit. The failure left my home without air conditioning for a week during severe heat, leading to severe health complications for my tenants. ARS repeatedly failed to resolve the issue. I was forced to hire an independent, licensed HVAC company to perform emergency repairs. The independent technician diagnosed the problem as a refrigerant leak resulting directly from physical tampering at the service valves. When I escalated this with ARS management—providing full details and giving them an opportunity to review the damage and reimburse the out-of-pocket repair costs—their Quality Assurance department dismissed the claim and refused to take any responsibility. To make matters worse, they continued to bill my monthly membership fee even after explicit cancellation requests. If you value honest service, equipment integrity, and basic customer support, avoid ARS Rescue Rooter. They will compromise functional equipment to generate multi-thousand-dollar sales leads, leave you stranded in dangerous heat, and walk away from the damage they cause. Formal complaints have been submitted to state licensing boards and consumer protection agencies. Save yourself the headache and hire an honest local contractor instead.

I have an old house with lots of old pipes that can leak at any time. I had Terry come out again to do the same fix as he did with the cold water pipe except this is pre leak. Terry is very knowledgeable and trustworthy. He did an excellent job. I will use him and the company over and over again with my future plumbing jobs

Quality work!

The representative was very thorough and efficient. He explain to me what was being done almost immediately.

Very professional and friendly

Stay away from this place. I contacted them through Home Depot and made a complaint 8/17 and still haven’t received my diagnostic refund. This is a horror nightmare. (Terrible) below is the email I sent to management @ Home-depot to block this service. Hello This is. Mike My wife and I have our AC man out at the house. He look over everything and diagnosis our system. It isn't the control board which the home Depo contractor (Ars) was saying and trying to get me to pay 1900.00 ( adding discounts) My AC person said the problem is the blower total cost for repairs 540.00. I would like you to forward this email to your manager and tell them I want a full refund on the Homedepo contractor who came out to my house past Saturday.

Fast service, great service personnel knew what to do got the work done fast and correct.

I call and they gave me a quick appointment and addressed all of my issues.