Aroma360Reviews of aroma360.com

I bought the aroma360 last year in May 2023. I didn't use it much because I was out of town. In November of 2023 the unit has a LOUD HMMM. I tried to call the customer service line and it tells you to email them. Basically, NO SUPPORT. I did email and receive a message that I could buy a new one that the current one that I have is out of warranty. This unit cost $299 and they can't guarantee it even a year. DO NOT BUY THIS HORRIBLE PRODUCT. IT WON'T LAST. Avoid the sexy commercials of carrying the aroma360 to the pool and save yourself some money.

What hasn't gone wrong? 25 emails, 14 phone calls and chess games all along. You can. Email owners, conceriage, customer service and you get the same runaround. They have no issue providing you more product but what about when they give no instructions a plastic key and then tell you to go and connect to a HVAC unit by yourself. Well my humidifyer didn't think it was funny and flooded my house and HVAC damage over 5k. So price of product and 36 month subscription 5k damages to home and HVAC 6k over 10k loss thanks to Aroma 360. Walks like a duck, Talks like a duck, Scammed like a Duck. @Aroma_360

I have the wireless pro. The Pro Pod bottles get stopped up about every three to four weeks. The oil/whatever is in them seems to crystalize in the pipette. I manage to take the pipette mechanism out and unclog it but, for the price this should not be happening. My husband said this morning "I would rather have Glad plug ins than do this every few weeks." Not worth the price and customer service is not good, really hard to get in touch with anyone.

Do not believe the fake 5 star reviews from their website or BBB, the 1 star reviews are the only real ones. They try to bury the real reviews with their obvious format "insert name, was so helpful and took care of my issues in a timely manner, etc.". Do NOT fall for their lies that they just need to run a soft credit check to make sure you are eligible for their "subscription" aka HIGH INTEREST LOAN. They will not tell you its a loan and rush you through signing so you don't read it. They also will not honor its terms when they fail to deliver on time or accurately. They refuse to let me cancel despite them failing to deliver any monthly oils for over 4 months. Customer service is non-existent. They're disorganized, incompetent, the machines are garbage and break instantly, they lie or change what they identify as their warranties and/or grace periods, and flat out stick you with trying to purchase a brand new machine. I know there's been a news story about this company, I can't believe there aren't hundreds more. The people need to speak up and stop this deceitful, highly unethical, business of scammers and predatory lenders! Btw, they also own "Hotel Collection", so beware of their multiple identities and stay far far away!

Avoid this company at all costs. The product and service are not worth anything near what they charge. Everything is about selling you more and more and it never stops.

Do not buy! I purchased my Aroma, 360 Minnie last year, November 2023 and the diffuser did not seem to be right. when I use the diffuser. The noise was so extremely loud and I could hardly smell any scent. I contacted customer service and they said this is normal so I continued using it with all the noise. Hardly no scent . I even used a remote to put it at 95% with the same limited smell. I continued contacting customer service to only get Gas lighted, They also were very condescending. I continued to keep in contact with them expressing my concerns. I was hoping for resolution with no help whatsoever.... Today I spoke to Zen a customer service associates. Zen said that they would try to take care of me... finally!! I thought wow, this is gonna happen after all this time, but no. They only offered me, I think it was $30 off a brand new diffuser. ridiculous. They said that there was only a 90 day warranty. Clearly aroma 360 does not stand by their product and their customer service is subpar. I guess it is time for me to go and try Hotel collection diffuser. I should have read the reviews on Amazon, as they only have one star review on that site. Again, do not buy this over priced noise maker that stops working and getting no help

This company is a total scam...do not by from them or join the subscription service. You will not be able to cancel it, even if the machine doesn't work in your home, which was the case in my house. The machine repeatedly set off my smoke alarms. If I lowered the setting you couln't smell it. They continue to harrass me for payments even though I have returned all their products, including the monthly scent that they send.

I recently had an extremely disappointing experience with Aroma360 that I feel compelled to share. Despite initially being promised prompt delivery of a purchased machine within 1 to 2 days, the company failed to fulfill this commitment. After numerous attempts to follow up on the status of my order, I was met with evasive responses from a representative named Anthony. Each time I reached out for updates, I was assured that the item was "on its way," yet no concrete information or tracking number was provided. To my surprise, when I finally received a response regarding the status of my order, Anthony claimed that the item had been delivered on a date that directly contradicted previous communications. This inconsistency, coupled with the lack of transparency and accountability from Aroma360, left me feeling frustrated and distrustful of the company. As of now, I have yet to receive the product I paid for, despite the significant delay and misleading information provided by Aroma360. This experience has been a clear demonstration of the company's failure to deliver on its promises and uphold basic standards of customer service. In light of this experience, I cannot in good conscience recommend Aroma360 to others. Potential customers beware: if you value transparency, reliability, and timely delivery, you may want to reconsider doing business with this company.