Lovely B.
Horrible Experience!
I am writing to share my recent experience with Aroma360, which has left me thoroughly disappointed and frustrated. After placing an order with the company, I realized immediately that I needed to cancel it. However, despite numerous attempts to reach a human operator via phone, I was unsuccessful. Consequently, I resorted to using the chat function on their website, where I was assured that my order would be canceled by the loyalty team within 24 hours. Fast forward 24 hours later, I received no contact from the company. In an attempt to resolve the issue, I contacted them again using a different phone number, specifically targeting the subscription section. To my dismay, I was informed that my order could no longer be canceled, even though it was within the promised timeframe. Furthermore, I was told that I am obligated to pay for the subscription, regardless of whether I return the unused and unopened box. This experience has left me feeling incredibly frustrated and misled. The company's actions appear predatory and potentially illegal. Despite repeatedly expressing my desire to cancel the order since its placement, I am now being coerced into paying for a product I neither want nor intend to use. I urge other consumers to beware of such deceptive practices and to exercise caution when dealing with Aroma360. This level of customer service is unacceptable and reflects poorly on the company's integrity.