Aroma360Reviews of aroma360.com

BEWARE READ ALL TRUST REVIEWS, I WISH I HAD!

I purchased the Mini Aroma360 in April of 2023. Just over a year later it has stopped working. I tried all the steps to clean it and nothing has worked. Customer service was no help in offering a replacement unit stating I was "outside the 90 day warranty." They even tried to upsell me on another unit with a subscription. Proceed with caution if you plan to purchase this item because if/when it fails, they won't offer any solution.

I had a very positive experience with Kaon. We had similar tastes in scents and he helped me pick out some relaxing fragrance oils. Also he programmed by machine so it automatically goes off at the specified times.

This is a reasonable product, in it's own right, but above all - Beware! Purchasing includes a subscription for fragrances that cannot be cancelled, because customer service links don't work. However, you can try to cancel the payments through your bank. Additionally, I'm not certain that this item has been properly researched for use with the UK power supply. The manual clearly states that the unit is for 110v, but the device does arrive with a charging base operating from a USA plug that states 110v - 240v input. However, the plug gets quite hot when used with a UK 2:3 pin adaptor, raising concerns about possible fire risk. We don't leave it charging overnight. As already highlightedAroma360's customer service links don't work. 7 emails to the company to query the above have thus far been ignored. Subscriptions to renew the fragrance oils are embedded in the purchase process but the "cancel subscription" link does not work. The unit arrives with a number of disclaimers about the charging pod's compatibility with various units and the type of fragrance bottle to use. With so many questions arising from the marketing of this product for the UK, good customer contact provision must surely be essential?

Just as every review has said before me, this company is a scam. I ordered 2 difusers and two scents. I didn't realize the regular scents I ordered were incorrect and I needed to order the propod scents. I packaged up the 2 unused regular scents and sent them back. In the mean time I ordered 2 of the propods. I assumed I would be credited on my credit card but unfortunately they give you credit to order more products. Not knowing that I paid for the two correct propods on my credit card. Apparently no one there knows how to count because they only credited me for 1 scent not the 2 bottles I sent back-that I have no use for. Customer service keeps sending me the same email that they are waiting to hear from another department. This has been going on for over 2 months-over about $40-$50. Seriously. I think they think I will go away. What a horrible company-shame on them. Very frustrating. Don't order from this company!

HORRIBLE customer service. Website doesn't work properly when checking out for the free diffuser w/oil subscription. I have spoken to 4 people in the past week and no one has helped me or answered any questions. The last lady I spoke with is rude and non efficient, probably reading from a script. She claims the problem that they have had on their website for the past week would be "fixed" by IT in the next 30 mins. I'm calling BS! Not that hard to afford good customer service for the cost of each of their products.

Great product, but customer support is non-existent. It takes days to get an email or call back, sometimes over a week. I somehow have 10 bottles of pro pods (all same scent) being delivered to me because their reps failed to cancel the erroneous subscription.

The worst bullying company I have ever dealt with . I’m at $400 two diffusers that have broken within three months . No one helps you . You can’t talk to a real person . Stay far away complete rip off !