Aroma360Reviews of aroma360.com

Horrible company. They sent me a broken diffuser and refused to let me return it. They will not let me cancel my subscription! They were very misleading about the subscription!

This is the worst customer service I’ve experienced. I purchased a diffuser device less than 30 days ago. I opened the diffuser making sure it was working properly. To my surprise it’s leaking oil I reach out to their so called customer service. Unfortunately, I received a return email asking for pictures. I’m irritated due to I know I’m not the only customer that’s had this issue. I sent pictures and still no resolution at this time. I get a voicemail asking me to give them a call back. Unfortunately, it’s going to the voicemail again. I was unable to speak to a live person. I still have this diffusers which can’t be used. I’m going to reach out to the BBB. This company has sold millions of these expensive diffusers. You don’t have a customer service department customers can speak with??? I’ll never purchase anything from them again.

This was the 2nd diffuser that I purchased, the first one was the plug in one it last all of 3 months. The 2nd one was wireless it last all of 30 days. I tried to call it directs you to online customer service. Which I haven't gotten a response yet. I am just out of money with no warranty. Love the scents but don't recommend the diffusers.

Terrible! Don’t waste your money. Diffusers don’t work at at all or only work for a short time. Customer service is an absolute joke! Beware.

BUYER BEWARE! SCAM ARTIST! AVOID THIS COMPANY AT ALL COST! I canceled an order minutes after placing it and a few weeks later I received a subscription shipment I never asked for and I continue to receive shipments and charges. I'm still working to get 2 mos. of my money refunded! Seriously don't purchase anything from Aroma360!

Diffuser dead in 3.5 months. They will not replace. I was required to purchase three pods for the subscription. They want me to pay $150 now for a new diffuser that is currently $99. DO NOT BUY FROM AROMA360 or HOTEL!!! Customer service is AWFUL! I’ve been trying for two months to cancel the description. “Care team has to cancel and they will contact you.” Ironically, no one is contacting me. I’m going on 12 conversations trying to cancel active subscription. YOU CANNOT CANCEL ON YOUR OWN THROUGH PORTAL OR WEBSITE. You’re at their mercy. AVOID AVOID AVOID! COMPLETE SCAM! Their “concierge” reached out to upsell me on a whole home system before my Pro even shipped and said the pro diffusers just don’t last more than six months. Whole home system is over $2K by the way. JOKE!!! They know it’s a possible and they don’t stand behind customers or their products.

Terrible customer service. Can’t get anyone on the phone. Car diffuser broke twice. Wireless pro diffuser leaked internally wasting oil and needed to be replaced twice. They won’t refund you because it’s outside of warranty each though you’ve had multiple replacements in this time frame. The room diffuser lasts a little longer but the motor has gone out 3 times. Smells great but it’s a very expensive service to be so faulty and a waste of a ton of money.

I was a customer since 2020. I LOVED the way the diffusers made my home smell. Everyone commented how awesome my home smelled. 3 of my friends also became clients in 2022. My experience with the company in 20/21 is so vastly different than now. I used to think they were very professional, never had a problem with the equipment etc. It was always on the pricier side but well worth the cost. Unfortunately, after 4 years my two smaller diffusers burned out so I upgraded to the larger Michaelangelo. Found out after buying it took a different style bottle. No problem, bought the propod bottle. Seems the company figured out a way to make a non refillable bottle so you need a new one each time, not very environmentally friendly. I still had larger bottles of oil from my last diffusers which let you refill when needed. Even still was excited to try my new diffuser. Purchased it when it went on sale in May but didn't open and use it until August. To my dismay the product did not work! It has power but scenting starts and stops after 15 seconds of scenting! Didn't matter what selection on the remote. The remote was also cheapened to low, med, or high. The older small diffusers remote offered timer, percentage of scent etc. Called support, got a helpful person who agreed to let me swap for a new one. Sent old back, got new in a few days which I was so happy and pleased! Plugged in replacement..bummer same thing happened! Scenting starts and turns off! Looks a liitle beat up too, prob received a returned one that had same issue. Called support back to inform them, they flipped me to customer service who flipped me to sales who tried getting me to sign up for the VIP program. Did some research found a news broadcast about how shady this is! Thank goodness I declined, rep was very abrupt and said well nothing I can do for you. So I spent about $500.00 and the product doesn't work! So disappointed. This company used to be well run and proffesional. Now it's scammed and cheapened. Any company the charges for high end products wants their loyal customer base happy, that isn't the case anymore. Great scents, make the home smell wonderful but diffusers are cheaply made now and they don't go above and beyond to make it right. Not sure what my next step will be but definitely not doing the 3000.00 VIP plan.