Aroma360Reviews of aroma360.com

Well lets start by saying YOU MUST SIGN UP FOR A SUBSCRIPTION! The first order I was missing a remote. I called to get it replaced and they sent me more oil. Then expected me to return it. I refused to return something they sent on accident. I insisted on my remote. Bought another one and the remote was fine. Now come to find out they added the bottle they accidentally sent as a subscription. When calling to cancel you cannot understand anyone. They all have such heavy accents I was constantly asking what did you say. They verified the email for one rep was one email another rep it was a different email. Then when I finally got to someone who can cancel the one they set up they proceeded to try to sell me more. That is all they want is sales. I will be canceling in January and ordering their competitor Sentiment or something like that. Buyer Beware!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

DON'T IGNORE THESE REVIEWS. I did and both my diffusers broke and I cancelled my account because I was so tired of being BOMBARDED with sales calls from them about upgrading to the new diffuser etc. They sent me an email confirming my cancellation and still charged me the next month. I had to have my bank block the payments it got so bad. I now have like 8 extra scent bottles and two broken diffusers.

I bought a diffuser and the scent was amazing! The diffuser stopped scenting after about 2 weeks of use. When I opened the diffuser to see if the bottle was empty, I noticed that the oil not only seeped into the bottom of the diffuser, but then thru the bottom, onto the charger and onto my stairway ledge, ruining the paint on the ledge. When I reached out, the customer service rep let me know that this was a user error and that I must have screwed the oil in incorrectly. Being as gullible as I am, I screwed in a new bottle of fragrance following the directions given. Guess what happened? The same exact thing. When I reached back out to them, I received the same feedback. When I let them know that I had already troubleshot this issue and this is my follow up, I was promptly let know that my product was no longer returnable, but they would gladly SELL ME a replacement. "Say whaaatttt?" No thank you!

If you want to avoid headaches, do not order from this company. Their customer service is horrible and it took me 5 times to reach them about my refund that they should have credited me weeks ago! I had canceled my order an hour after placing the order because I started to read hundreds of negative reviews about the bad products and bad customer service, and therefore, I sent an email canceling the order an hour after placing the order because they have no number to be able to speak to someone live so I kept sending emails requesting cancelation. After 3 days, I finally get an email back stating the order has been shipped when I have attempted 3 times to cancel on the day I placed the order! So as soon as I received the shipment, I didn't open it and had it shipped back. And with all the headaches and inconvenience of going out of my way to ship back, they took weeks to credit my refund after having confirmation it had been received AND they charged me $14.95 for return shipping when it could have been avoided if someone would have acknowledged my email cancellation on the same day order was placed. THIS COMPANY IS ABSOLUTELY HORRIBLE AND WOULD NOT RECOMMEND.

DO NOT order from this company. Their diffuser arrived and never worked. The scents kept coming and coming despite me cancelling my subscription . I have reported them to the attorney general of VA for deceptive practices. The worst.

Horrible, toxic product. I felt sick after breathing in the oils. Not to mention they leaked in the packaging and felt very cheap and mass produced.

Mini pro worked maybe 2 weeks then stopped. I don’t have time or patience to fool with it. Thought it would be plug & go & enjoy, NOT!! Reordered scent thinking bottle was empty. Website confusing on which bottle to order - none indicated mini-pro. Now I have bottle I can’t use & discovered original bottle still almost full but device isn’t working properly.

My original order didn't work. I returned it. Received another unit, it didn't work. I then stupidly upgraded to the DaVinci360. Unit works fine, but their so-call customer service is a joke. They give you a "concierge phone number that you're supposed to be privy to", what a joke. It's been 3 weeks, and I still haven't heard from anyone. They originally over charged my credit card and said the would refund the amount. Have they, no. But they've charged me another $115, which in one month, that makes $345, and I haven't even gotten a refill. This company is a joke. I originally gave them a good review on Google, but I should have researched this a lot better, my bad. Don't buy from this company. Maria Benavidez