Aroma360Reviews of aroma360.com

Absolute worst experience from start to finish. My first impression was completely ruined when my diffuser arrived missing the pipette. After waiting to get that shipped out, the diffuser wouldn't even turn on! I requested a return well within the 30-day window (received it on 09/18). To top it all off, after I canceled the 6-month subscription, Aroma360 hit me with a $79.95 early termination fee that I am currently fighting to get refunded. Out of 5 representatives I chatted with, only 3 actually knew what they were doing—a big thank you to Jenny, Gwen, and Ava for being the only helpful ones in this entire process. Save yourself the headache and stay away from this company!

DON’T GET IN BUSINESS with this company! I made a purchase from Aroma360 today at approximately 11:45 AM. At approximately 12:13 PM, I received a phone call from a sales representative attempting to upgrade my order. During the call, after discussing the upgrade and the additional costs, I decided that I did not want to proceed with the upgrade. I also became uncomfortable with the sales process and decided that it would be better to avoid additional complications and cancel my original order altogether. The representative repeatedly told me that I would receive an email with a cancelation confirmation of my online and proceed with the new order. I was still not comfortable with this and clearly stated that I wanted to cancel both orders. At that point, the representative told me, “I cannot cancel the online order. You would need to call. I can text you the number.” I never received the promised text message or phone number. I then went directly to the Aroma360 website and canceled the subscription myself. Almost immediately afterward, I received a credit card notification stating that I had been charged a $59.95 early subscription termination fee, even though the original order had been placed less than one hour earlier. Shortly afterward, I received a second phone call from another representative. This representative said they could “help” me and waive the previous charges if I agreed to upgrade the system. However, I would still have to pay a $175 activation fee and a more expensive subscription than the one I had originally purchased online and the price discussed during the first call. At this point, I became extremely uncomfortable with the transaction and no longer wanted to do business with the company. I clearly attempted to cancel the purchase shortly after placing the order, but the company did not provide the cancellation information promised by its representative and instead continued attempting to sell me a more expensive product and subscription.

My experience with Aroma360 has been extremely frustrating. My machine did not function properly and wasted the scent I was paying for through my subscription. I was also sent My Way instead of the Midnight in Paris scent I ordered. When I raised this, a representative told me they had run out of Midnight in Paris. I should not have to pay for a scent I did not order because the company ran out of the one I chose. Getting help was a struggle. I went to a physical store, where an employee gave me a phone number. I called it for two days without reaching anyone. When I finally spoke to a representative, he repeatedly talked over me and did not listen while I explained the defective machine, wasted scent, and incorrect shipment. I was told a replacement machine would only be sent after they received the defective one, leaving me without a working machine in the meantime. I also asked to cancel my subscription. The representative told me I would have to continue it for six months despite these unresolved problems. When I asked for a supervisor, he said he did not have one and told me to hang up and call again if I wanted someone else. That response was dismissive and unprofessional. I want Aroma360 to address the incorrect scent, the product wasted by the defective machine, and my request to cancel the subscription. Based on my experience trying to get these issues resolved, I cannot recommend this company.

This company is awful. They are always out of the scent you like. Wont let you prepay for a larger supply because you have a monthly contract instead of a 90 day. They randomly sub a different scent without notifying you and the scent wont be anything near the scent you had on order. Then you are stuck with a scent you hate. They try to pressure you into VIP program but then tell you they are going to run your credit and its a 3 year committment. For air freshner. Just buy a machine and buy the scents off of amazon or direct without any committment. Total rip off.

I signed up for Aroma360’s promotion offering a “free” diffuser in connection with a six-month oil subscription. I understood that there was a six-month commitment associated with the offer. The problem began when an oil order was processed through the subscription that I did not want, especially since I had just placed a separate order for another fragrance. Because of the confusion, I canceled the subscription and was subsequently charged approximately $80 for the diffuser. I was merely truly to cancel that one order. I contacted customer service via messaging in an effort to resolve the situation reasonably. I specifically offered to reinstate the subscription and honor the original six-month commitment. In return, I simply asked that they refund the $80 diffuser charge and put everything back under the terms of the original agreement. They refused. Instead, I was told that even if I reinstated the subscription and continued making the required purchases, I would have to wait until the entire six-month period was completed before they would refund the $80. That makes absolutely no sense. Basically they want to hold my money hostage. I was willing to return to the original agreement and fulfill my obligation, yet Aroma360 was unwilling to restore their side of that same agreement. This is the kind of rigid, policy-driven customer service that turns what could have been a simple resolution into an unnecessarily frustrating experience. A company should recognize when a customer is making a good-faith effort to resolve an issue—not use technicalities to hold onto additional money. The entire experience left me with a very negative impression of Aroma360’s promotional practices and customer service. I would strongly recommend that anyone considering their “free diffuser” promotion read every detail of the subscription terms carefully before signing up. One final mention is that $9.99 in shipping costs to send a small bottle is hefty.

Absolutely terrible customer service. I strongly recommend thinking twice before signing up for Aroma 360’s monthly VIP program. My experience has been extremely disappointing. I’ve dealt with delayed and missing shipments, leaking oils, and ongoing issues that should have been simple to resolve. The biggest problem is that you cannot get anyone to help you. Calls go unanswered and emails often receive no response. The “VIP Concierge” service that was promised when I signed up has been completely nonexistent. I personally tried to get out of the VIP program because the service I was promised was not being provided, yet Aroma 360 would not release me from my contract. I’m now stuck in a program where I’m paying for a level of service that I simply am not receiving. For me, the products are not worth the frustration of dealing with a company that provides such poor customer support. Whatever you do, I would strongly recommend NOT signing up for the monthly VIP program. If something goes wrong with your order, be prepared to spend a lot of time trying to get someone to actually help you.

I’m extremely disappointed with my experience with Aroma360. Not only did they ship me the wrong size oil, but they also refused to honor the out‑of‑date oil they sent. Their customer service was unhelpful and unwilling to take responsibility for their mistake. For a company that markets itself as “luxury,” the service I received was anything but. I will not be ordering from them again, and I recommend others proceed with caution.

I fulfilled my contract with Aroma 360. On one of the last deliveries, they sent was the wrong scent. They refuse to send me six bottles of the correct fragrance. They state that they cannot return them because too much time (1 year) had passed. They did NOT fulfill their end of our contract by providing me with the correct scent for my contract. A bad review to save the company a couple of hundred dollars? They should have just sent me the correct scent and made this customer happy. IF you do move forward with a purchase, buy the contract outright. Don't pay monthly installments. They will just charge you way more money than if you bought everything at once.