Aroma360Reviews of aroma360.com

I placed an order and it still hasn’t been shipped. I have not received any tracking number, and customer service has not responded to my emails. The lack of communication and support is unacceptable. If this order is not resolved, I will dispute the charge with my bank. Based on my experience, I would not recommend ordering from Aroma360. Federica

I have attempted several times to cancel the business with this company. My latest attempt, on 14 January 2024, was the first time I was told I am unable to cancel the subscription service to be sent the oils provided by this company. I have been trying since about 60 days after the company coerced me into signing up for their subscription service to cancel to no avail. I attempted to continue the service, even though I have yet to use the products fully, but the company cannot even ship to my forwarding address as I am im the military and am moving to an overseas installation. The only resolution I was provided was to either keep having the packages sent to addresses I no longer inhabit until 2027, or pay in excess of $3K, none of which was elaborated on when signing me up for the subscription service I did not even originally intend to agree to. This company's practices are abhorrent and their customer service is abysmal. I would never recommend this company to anyone.

Pure 100% scamming arse holes. The app shop which can be used to track and order products is just as bad. How can they use a website that is known as a scam or in liquidation. It's all beyond me. The bank won't help either. Legal action needs taken against these scamming bastards. both shop and oils.acc

Our experience with Aroma360 was disappointing. After experiencing severe financial hardship and communicating business closure concerns, I submitted written requests to cancel our oil subscription. Those requests were not acknowledged as cancellations, and billing through a third-party finance company continued. Communication did not result in a clear resolution or meaningful escalation. I recommend other business owners carefully evaluate long-term obligations and financing terms before committing.

I ordered a couple Mini Pro’s and some oil in October 2025. I was immediately contacted by the company to go upgrade me to the Van Gogh with subscription. I accepted the upgrade but mentioned several times to cancel my previous order which they did not do so ended up with 3 units and $110 in delivery charges. It took 3 months, 71 pages of communications and 4 phone calls to get a partial credit in January of 2026. Of the $1,324 I spent on products they refunded $535.22. They said oils were missing which was not true, I used one 120ml oil which I returned the empty bottle, the other one is not true. I should have taken before and after pictures I guess. They refused to refund any of the Van Gogh unit as it was used. Why give a 30 day return then? Are you to see what it looks like on your shelf and then commit to the 36 month subscription? Complete scam! Also for fellow Canadians they charge in USD so exchange is painful! The $169 bottle of monthly oil is $244.80 CAD.

Amazing fragrance, terrible subscription service. Never receive the fragrance on time, have to call every 3 months and pratically beg to receive what I've paid for. Had shipments lost and they make it extremely difficult to replace, it's been 3 months and nothing. If you buy don't get the subscription service they trap you for 3 years.

I usually don't do reviews but this has been horrible. I placed an order for over $400 of product including the safe shipment - which is a rip off in of itself. Bottles were not sealed and four of the six leaked all over. Reported shipping damage twice via their contact form and never received a reply. Did the live chat and was disconnect during one. It's a pain to get the replacement and wasn't notified I had send pictures until following up. I couldn't keep the shipping box as it was full of oil and smelled. Poor service, misleading and highly disappointed. I have used before and never had issues other than one up-sell call back which was fine. For them to send oils that weren't even sealed raises red flags and then the follow-up in resolving things is horrible. This was a Christmas gift which was a huge letdown and couldn't be given. I don't recommend unfortunately. And the safe shipment is a scam so save your money if you do order. Also the mystery item is a voucher that they said was emailed but it wasn't- not a product so also very misleading. And didn't get the voucher anyways. Save your money there too. Just noticed the huge drop in review rating from last year. Very sad as it was a good company.

Salesman told me no powdery note on any of their perfumes. I bought one and all I smell is a powdery note. The samples are different from the actual perfume they give you I tried to return within two weeks and they won’t accept returns stating they don’t accept if opened or used. I sprayed twice and clearly cannot stand the smell of it. Wasted money. Don’t buy! What a scam!