Aroma360Reviews of aroma360.com

Product is awful. Team is very pushy to upgrade. Every single oil delivery shows up leaking everywhere.

This is officially the worst customer service experience of my life. Aroma360 is not a luxury fragrance company; it is a subscription trap designed to hold your wallet hostage. Here is the nightmare you are signing up for: The Website is a Trap: You cannot manage your own account. You want to cancel? You want to pause? You want to change your scent? You can’t. The website is literally designed to prevent you from making meaningful changes. Forced Phone Calls: To do anything, you are forced to call an 800 number with laughably limited hours. The Hold Times: Be prepared to waste your life. I sat on hold for over 30 minutes just to speak to a human. High-Pressure Sales: Once you finally get someone on the line, they don’t help you. They argue with you. They used aggressive, high-pressure tactics to try and upsell me on more expensive systems when I was just trying to manage the one I have. It feels like a scam. They make it easy to buy and impossible to leave. Save yourself the headache and go literally anywhere else.

I would not touch this company for anything. I wish I had read the reviews before I purchase. I don't think this company will last it is so bad. There are better options which are better value, better customer service, scents are nice and actually fills the room. If you think I am exaggerating, you will find out If you dare to buy this rubbish.

Scam Scam Scam. First, the $15 mystery gift is not a gift sent with your order. Very misleading to the point of being criminal. You are buying a voucher not a mystery gift. When I called to enquirer about a refund they said it was not refundable and directed me to the page that says so. There is nothing at time of check out that says it not being refundable OR that you are buying a voucher. SOOO I tried to use the voucher on line and it's not good for "machines" as the phone specialist in Miami said. So basically they steal your money and refuse to refund you and hide the details of what you can and can't do with it. Second....DONT buy the subscription. The fine print on that is all lawyer loop hole wording. You are hooked for a while with purchasing a subscription. I cancelled my card associated with my subscription and they will not get anymore of my money.....period. Why do you need a scam if your product is so great??? GREED!!! All I wanted was a refund of the $15 I paid for the mystery gift. That's all. So now every review site I can find will get this review.

Warning!!!!!!! These diffusers are garbage!!! Don't waste your money! I've had two and they stop working after about 3 months. And not to mention this company locks you in on the scent pods, refuses to cancel your subscription, their website does not allow you to remove your credit card or cancel your subscription. I've been trying to cancel my stupid subscription for 6 months now because both my diffusers quit working

While the in-store staff are polite, the subscription program has been consistently unreliable. I have not received a single order on time, and I’ve had to visit the store repeatedly to track down missing scents—completely defeating the purpose of the program. I attempted to cancel due to the company’s failure to fulfill its obligations, yet my request was denied. The VIP Concierge team is extremely difficult to reach, and when I do speak with someone, the focus is on offering free candles to retain my business rather than resolving the ongoing issues. At this point, the service has become more of an inconvenience than a benefit, and the lack of accountability is unacceptable. I will now be escalating this matter to ensure the cancellation of this service, as no other reasonable option has been provided

BUYER BEWARE!! This company is setup as a SCAM. This is the worst company and product I have ever experienced. I ordered a mini pro diffuser and oil subscription. I installed the diffuser and used one of the oils, but the diffuser is defective. They told me they will NOT reimburse for the oil because it is opened. How in the He** was I going to know the diffuser is defective if I did not use one of the oils. Although the diffuser is defective, they will not provide me a full reimbursement, so they are keeping $54 dollars of my money. They stole $54 from me!!

I am so disappointed in the service from aroma 360. After paying over $7000 on a subscription, I have had issue after the issue with delivery of , quality and very poor customer service. Everyone was very attentive when I signed up for concierge now they talk me off the phone and my issues are not resolved. I’m still missing one bottle of oil from my October delivery, and the oil I ordered was out of stock. No one informed me, it simply wasn’t sent. Today I received oil for my mini pro and the cap is unscrewed half the oil is missing even though the seal is intact. I cannot believe the poor quality of shipping and checking before sending items out. I would not recommend this service and I regret subscribing.