Aroma360Reviews of aroma360.com

I purchased mine today…. Don’t even have a product yet and i’m already regretting it. Surely after the purchase, I started getting multiple calls from multiple people until I finally picked up. Once I picked up, the sales pitch started, which was absolutely horrific to tell me how what I purchased sucks and if I really wanted to get what I was hoping to achieve, is to purchase a larger unit. After I let them, tell me how terrible decision I made of purchasing their product and how it would only last me a week. I told him that I was OK with what I got because I just wanted to test to see if I would continue using this. The sale rep proceeded to tell me “I guess you think you know what you’re doing“ to which I responded I suppose I do. He continued to tell me how I was wrong with what I was choosing, and when he realized that I was not going to buy a larger unit, he hanged up on me. I also ended up somehow magically subscribing to one of the diffusers. To which I already emailed and called to get me off of this subscription. I would never recommend this product to anyone and I don’t even have it in my house yet. The customer service is absolutely horrific.

Part of my order was missing. I emailed in 3 times with no response. I also filled in their form online, no response. I called in and was transferred to 3 people and waited on hold for 45 minutes in between transfers to different departments. I have not had anyone resolve my issue. After 45 minutes I gave up. What a joke!! BUT somehow they have a customer service team waiting to talk to you when you first put your order through, calling me a few times to try to get me to upgrade. Its pretty wild!!

I bought a diffuser which was faulty, and returned for a replacement. The company failed to provide a replacement within a reasonable time, with no updates on product dispatch. When I requested to cancel for a refund after waiting 25 days for a replacement, it was refused based on an internal 30-day return policy from the original purchase date, despite this being irrelevant for faulty goods under the UK Consumer Rights Act 2015. The company continued to process a replacement I had declined, refused to pause shipping even though the product was still out of stock, and raised the prospect of restocking fees, none of which are lawful for faulty goods in the UK. Communication was dismissive and responsibility repeatedly deflected. UK & global customers should proceed with caution. They also operate under the name Hotel Collection, and provide the same level of customer service.

I tried to cancel the subscription three times and was told it was cancelled, only to have the order shipped and my credit card charged. They will call daily to get you to buy more. I asked the sales person to help me cancel, said he couldn't do it. I asked who could and he said customer service and then just hung up on me. Finally got it cancelled after literally having to cuss someone out to take me seriously.

I signed up for Aroma360’s VIP membership, and it’s anything but “VIP.” They’re quick to get you enrolled and take your money, but when you actually need support, it’s a completely different story. Customer service has been beyond frustrating, my concerns were dismissed instead of resolved. The product itself is great and the oils smell amazing, but the service is terrible. For a company branding itself as “luxury,” this experience has been the opposite. Just read the reviews.

Unit broke after 12 months , no help and no customer service worth a damn …. Maine has a consumer protection law that gives Maine residents a 4 year implied warranty . I might just jam it up their ass legally. 😮🤮

The product only last few months and when you call the customer service, they are absolutely won’t help you… please save your money! Mind you l, I bought 3 products so I I wasted my money for nothing.

I had difficulty canceling my subscription. They would verbally say that it was canceled then send me an email with ambiguous wording that meant "before we cancel, we need more info", stalling the cancelation. Their sales tactics are aggressive: constant emails, texts in the middle of the night, pressure on upselling, etc. But when it came to canceling, they dragged their feet and kept needing more info to process the cancelation. Also, they will tell you that your subscription has already shipped and you have to go through these loops to return it and get your "refund".