As the leader in Scent Marketing and Scent Branding, Aroma360 prides itself on providing the perfect scenting solutions for Businesses and Homes.The foundation of Aroma360 is built on two primary principles — to provide a healthy scenting solution for homes and businesses, and to educate people about the incredible benefits of Aromachology.Through the incorporation of our high-quality oils, we strive to not only create aromatic sanctuaries but also to preserve the naturally occurring therapeutic properties.Whether it be incorporating a scent to stimulate sales, enhance perceived value or to increase feelings of trust and calmness – scent is a powerful tool that is widely underused.
Aroma360 (aroma360.com) has 874 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Eric S.
TERRIBLE CUSTOMER SERVICE. DO NOT BECOME A VIP MEMBER. MR BALDWIN REYES IS TERRIBLE. MOST SCENTS DO NOT WORK, AND THEY NEVER HAVE THE GOOD ONES IN STOCK. I HAVE REQUESTED A SUPERVISOR TO CALL ME , NO BODY EVER GETS BACK TO ME
Jose A.
House never smelled so good. Thank you AROMA
Dustin
I signed up for an Aroma360 oil subscription that was supposed to include 3 bottles of 50 mL every 3 months, for a total of 150 mL per cycle. After I started the subscription, Aroma360 changed the bottle size from 50 mL to 30 mL. That means if they continue sending only 3 bottles, I will now be receiving just 90 mL instead of 150 mL. That is a major reduction in product volume while the subscription price and overall arrangement remain essentially the same. In my view, existing subscribers should have either been grandfathered into the original volume or adjusted to receive the equivalent amount, which would be 5 bottles of 30 mL per cycle. What makes this more frustrating is the claim that the new 30 mL pods are somehow more concentrated or efficient. If that is true, the company should provide clear, measurable evidence. From a customer’s perspective, it looks like I am simply paying the same for less product. This feels deceptive and unfair to loyal subscribers who signed up for a specific quantity and value. I would like Aroma360 to honor the original subscription volume or provide an equivalent adjustment.
Nikia
The customer service is ABYSMAL. I have a large VanGogh machine and 4 mini-pros. I have the “VIP Concierge” service that I pay for monthly, I still can’t get a customer service call to result in any resolve on ANYthing. I had a “rep” answer the phone and take AN HOUR to place an order for oils when 2 of my 3 autoship oils never arrived. In the middle of the call he starts CURSING at someone in the room. When I asked him what is going on that would make him do that he said “I’m sorry, it’s Friday, you know how it is.” I’m sorry WHAT?!?! I called again and asked for a supervisor and was told they couldn’t get a supervisor because they were “all in a meeting”. Really? The 6p on a Friday all supervisor meeting? This company has become total trash still branding itself as luxury. I was sent a defective unit and told I would receive the replacement as soon as I sent the unit back. They now have had my defective unit and my original payment for WEEKS without sending me a new unit: this place is a SCAM.
Shannon C.
If I could give them negative stars I would. Worst company ever! Nothing but a bunch of deceitful and unprofessional sales and customer service representatives. Do not buy into the VIP program. You will have nothing but problems
Jordon
The scents are nasty. Customer services harasses you to sign up for a prescription without telling u that you are takin gout a loan for 7k to pay for them all up front.. Can't wait for the lawsuits to begin.
Thelma W.
My order came in a plastic bag with little protection. The oil leaked out leaving 1/4 remaining. .This happened twice. I asked for a refund. The managers are never available to speak. Poor service. Do not waste your time or money.
sydnee
AWFUL CUSTOMER SERVICE!!!!! Multiple emails sent that are ignored, many, many phone calls that I could never get through to anyone. EXTREMELY frustrating. But as soon as you place an order you have multiple random phone numbers calling you wanting you to subscribe to something.
