Aroma360Reviews of aroma360.com

This has been one of the worst affiliate experiences I’ve ever had. Aroma360 has been holding over $4,000 in my commissions since January, clearly shown in the dashboard, yet no payment has been made. I’ve submitted all required documents (including tax forms) and followed up multiple times, but I keep getting either no response or vague, non-committal replies. As an affiliate running paid traffic and investing real money to promote their brand, this behavior is completely unacceptable. Holding funds for months without transparency or a clear payout timeline raises serious concerns about trust and reliability. At this point, it feels like affiliates are simply being ignored once revenue has been generated for the company. If you are thinking about joining Aroma360’s affiliate program, I strongly advise you to think twice. Based on my experience, there is a real risk of not getting paid on time—or at all. If this issue is not resolved soon, I will have no choice but to escalate this publicly across more platforms.

Shocking! The oils are full of dangerous and toxins and the diffuser doesn’t have a CE safety mark.

Unbelievably terrible service. They, very intentionally, keep you from reaching a human being. Th

HORRIBLE EXPERIENCE! I agreed to a 45 day trial period to a scent machine. I was told by the sales person that I could try different scents and if I did not like the machine I could return it no problem. I got the trial machine and could never get in touch with the sales person so I asked for a manager to handle problems I had with the machine. Manager took over and assured me I would have better service. He offered me discounts on oils and other coupons to keep the program. BEFORE THE TEIAL ENDED I WAS CHARGED AND THEN LATE FEES ON TOP OF THAT! I sent formal notice 3 days before the trial end date and now they are telling me I cannot cancel. I am warning anyone thinking about this to real ALL reviews and BEWARE! I WOULD NEVER DO BUSINESS WITH THIS COMPANY OR ANY AFFILIATED COMPANIES. I WANT A FULL CANCELLATION!

This company is so available in the beginning to get you signed up, but once you’re signed up it is like pulling teeth to get in touch with anyone. If there’s any issues with the machine, it’s so hard to get in touch with anyone. You may make a tech appointment and no one calls you at your appointment time. Stay away!!!

This machine is very bad. They are extremely expensive, and the warranty is only 90 days for smaller ones and 12 months for larger ones like the DaVinci. They stop working properly as soon as they reach one year, and the company doesn’t repair or replace them, so you lose your investment.

They start out excellent trying to get your business- then after you sign up if you have any issue forget it. I have tried 5 tech appt trying to fix my machine over at least 4 months and no resolution even though it’s under warranty. I would NEVER recommend getting the home hvac unit because it’s a pain to get to when there is an issue. You can’t see the numbers that you are trying to reset and it’s too maintenance heavy and costly and never works. It now will go in the trash and im locked into another year contract with no machine.

I entered into a 36-month subscription agreement with Aroma360 for diffuser equipment and recurring scent oil shipments, which was marketed as a premium, “VIP-level” service. Unfortunately, my experience has been the opposite and has involved ongoing issues over several months. Shortly after installation, I began experiencing repeated equipment failures across multiple diffuser units. Some units did not function at all, while others were unreliable and difficult to operate. After multiple attempts to resolve the issue, I returned two devices in October 2025 following the company’s instructions. However, after returning the equipment, I did not receive timely confirmation of receipt, replacement devices, or meaningful follow-up for an extended period. Despite not having functioning equipment or usable service, billing continued under the contract. This resulted in paying for a service I could not use. In December 2025, after several escalation attempts, the company acknowledged the situation and committed in writing to provide replacement devices, replacement oil shipments, and a refund of $536. These commitments were not properly fulfilled in a timely or consistent manner. Communication was inconsistent, and I often had to follow up multiple times to receive any updates. Additionally, at least one oil shipment arrived severely damaged, with leakage that rendered the product unusable. Between February and March 2026, I made multiple written requests to cancel the contract due to ongoing non-performance. These requests were not honored. Despite explicitly requesting that shipments stop, additional products were still sent. Throughout this process, customer service was difficult to access, with extended hold times and limited resolution. Any progress that occurred seemed reactive rather than proactive. After several months of attempting to resolve this directly and in good faith, I ultimately had to escalate the matter through formal complaints. Based on my experience, I would strongly encourage others to carefully review the terms and consider the potential challenges with service, support, and contract flexibility before entering into a long-term agreement.