Aroma360Reviews of aroma360.com

They are an absolute scam. I purchased 2 car diffusers, car spray, diffuser oil and shipping protection for additional money that claims to cover packege loss, theft, damage etc. They never sent me notification when my order shipped. Then when I received it, it was just the car diffuser. They claim the rest was sent separately which I never received. They have given me the run around for 10days and still havent issued me any refund. Even this this protection plan thats "hassle free". Complete scams!!! Hopefully my bank can give me justice

Whatever you do, never sign up with this company called Aroma360. The concierge team are trained to sweet talk you in going into agreement with them. Once you do, that's it. You will be hooked. I had bad experience with their device not working and when you contact the concierge representative they will never get back to you. I got fed up and wrote to them that I want to cancel my subscription they started pressuring me, I sent them a lengthy email stating the valid reason why I want cancel. Why should I be paying them monthly and they are not providing me with good customer service. Three devices they have sent to me none of them works properly. The first two wasn't bringing out any scent then the last one didn't last 2 months and it packed up. I reached out to the technical team scheduled appointment and no one called. I had to send them another email before the tech guy called a day after. By that time I had already made up my mind to cancel entirely and when they decided to call me, we started arguing over everything. And they said to me that I cannot cancel that it has gone over 30days cool off period and I said to them to refer back to my email I sent them. I told them I have all the evidence, facts, correspondence emails, recordings and also reviews other people listed on social media. I said to them that they need to cancel my subscription if not I will cancel all my bank card on their website and that was it. I cancelled all my bank cards associated with my account and blocked all contacts and I told them to arrange for the collection of their faulty device that's it. What a palava, total mess in the highest order.

I am a VIP member and I am very disappointed with Aroma360. I used a gift card they issued to me as part of my subscription to purchase three car diffusers, but the products arrived defective. Customer service has been confusing and inconsistent. They keep offering different solutions, but when I accept, they say it cannot be done because they can only replace the returned items with the same product, not a refund or a different item. During the process, the representative Manyel O even ended the chat before I could finish explaining my issue. The gift card was given to me by Aroma360 as part of my subscription and can only be used in their store, so a fair resolution should be possible. Their refusal to properly resolve this issue shows a lack of willingness to help customers.

Nightmare of experience! I signed up for the "VIP" concierge and they won't cancel my membership. I requested MULTIPLE times after I received and didn't approve the purchase but they ignore the customer. Seeking to file complaints with the FCC and seeking legal help as well. This has been dragging for months. Really an expensive nightmare.

Total scam. They used high pressure tactics to get my info, then processed a $149 "deposit" without me ever clicking their pay link, authorizing the charge or typing in a credit card so who knows who’s credit card was used because it wasn’t mine. Now they are trying to bill me $119/month for a subscription I never agreed to. Customer service is just a cycle of "investigations" and excuses. Stay far away from this company!

I have been trying to cancel my subscription for a year. Somehow I had three subscriptions, which makes absolutely zero sense considering I only have one diffuser. After I finally got the second one and what I thought was the final one canceled, I got another one sent in the mail and I login and what do you know. I somehow have another subscription. I have emailed them at least six times with zero response. It now says I’ve skipped too many orders because I can’t get anyone to respond to me that they sent me and charge me the most recent one and I emailed them twice this weekend and today again with no response. I have emails dating back from 2025 early about canceling. You can’t get in touch with anybody and no one calls you. This company is a complete and total SCAM.

Aroma360 sents are Fabulous however their Customer Service is HORRIBLE. They obviou are under staffed sometime when you call the recording tells you to call back later. When you finally get in the queue you will wait for a least 39 minutes if you’re lucky. When they answer you will get someone with broken English whic not have the Culture to say I’m sorry when they screw just awful. So if you choice to go with them you will understand why they have a 1 Star rating.

Do not buy from this company. I ordered 3 pod refills and they came in all spilled out because of poor packaging. Well after two different chat conversations and pictures of the pods. It took forever to get them to send me only one pod refill. It’s exhausting trying to communicate with these people. They are crooked!!!