Aroma360Reviews of aroma360.com

Ridiculously bad company. Once they get your number, countless different over-eager clowns will call you and endlessly try to upsell you or get you into a subscription. STOP SUPPORTING THEM - any diffuser oil will work in your diffuser.

On gosh the worst experience. I ordered the mini 360 SL. On the website they have it for $199 slashed to $29. That should have been a red flag but apparently I was color blind at the time. I chose NOT to do an oil subscription (thank goodness) and that raised the price of the unit to $59. Once I placed the order I received a bombardment of phone calls, emails and texts from multiple sales representatives trying to upsell. I received the item and it was junk. The website features an elaborate remote with many choices. This was key as it doesn’t feature an app. The remote you get is basic on/off low/med/high. The unit itself cheap. I could not reach customer service. I tried for 14 days straight. Emails, texts, instant messaging on website (it ends chat immediately) and phone. I finally had to dispute the charge on my credit card. I can imagine if I had subscribed to oils that would have been its own nightmare. I’d say every other brand is better than this one.

Bottles are now only half filled for $54 whereas before they were at least filled….terrible customer service. Incorrect orders routinely, last order was an empty random bottle that was sealed as if it was new but completely empty so I had to call and try to get what I actually ordered. Do not recommend!!!! A million other scent options for your home don’t waste money and your time on this product!!!

If I can give a no star. Customer service and technical support are infuriating. I bought a mini diffuser in July and used it properly and less than usual and 8 months down the line it stops working. Customer service said it was out of the 90 days warranty and suggested to me to buy another diffuser. I said that it's not even a year and you're asking me to buy another one. They suggested to contact tech support. I booked a call from tech support for today 10.04 at 14.15 pm. I didn't receive any calls. I emailed them and someone called me and rang my phone for 3 seconds. I didn't get the chance to answer the call. Now they're asking to reschedule the call. I have to wait again for 3 days!

I had a delivery that was sent to me that wasn’t mine. I called Aroma360 and was connected to Camilla. She was able to solve the issue immediately. She sent me a No COST to me return label. I received my own order the next day. I really appreciated Camilla’s help. She was patient, pleasant and everything was fixed.

Load of rubbish wrong bottle sent don't work and over bearing scents not sure if they are even good for breathing in

I had a very frustrating experience with Aroma360 and would not recommend them. I purchased the Wireless Pro diffuser along with a fragrance, spending about $250 total. Shortly after placing the order, I received a call from a representative who told me I had selected the wrong fragrance for my unit and assured me he would correct it. However, when my order arrived, they still sent me the wrong bottle. When I called customer service to fix the issue, I was transferred to an AI system that was unable to help me resolve the problem. Instead of correcting their mistake, I’m now being forced to purchase another oil bottle for $54 just to use the diffuser I already paid for. This is unacceptable. The company made the error, yet I’m the one paying for it. I strongly suggest others read reviews before purchasing. This experience has been extremely disappointing, and I will be disputing the charge with my credit card company. I expect a full refund for this poor service and mishandling of my order.

Purchased two oils and diffuser, they were sent me almost two empty bottles of oils, contacted them a view times they never responded. Scammed!!! But they keep calling after placing an order to upgrade the diffuser.Bad customer service!!!