Aroma360Reviews of aroma360.com

Do not purchase this product if you don’t want to be scammed

This company is a scam the customer service is terrible. You can’t reach a real person, you will be on hold for hours. I’ve never regretted a purchase more than I’ve regretted invested in this machine. I do not recommend at all.

I had a great experience with Josue Clermont, he's been very helpful.

I purchase a non working diffuser. Have emails the company several times a week. No one has yet responded back to my complaint. I dont like a company that doesn't stand behind there products

I am extremely disappointed with my experience with this company and feel compelled to share it so other customers can make informed decisions. I initially contacted them to purchase one of their smaller scent machines. Shortly after, Simone reached out and offered me an upgrade to a higher-end machine “at no additional cost,” which sounded like a great opportunity. However, he explained that in order to receive this upgrade, I would need to enroll in a monthly membership. Based on how it was presented, it seemed like a simple and beneficial arrangement, so I agreed. Before committing, I specifically asked Simón whether there would be any impact on my credit if I ever decided to cancel. He clearly told me there would be no impact. This was very important to me, and I relied on his answer to move forward. A few days later, I discovered that a hard inquiry had been made on my credit without my clear understanding or proper explanation. This has negatively affected my credit, and at no point was this disclosed to me beforehand. That lack of transparency is unacceptable. Additionally, I was never clearly informed that this was a long-term commitment or that failing to continue payments could result in the account being sent to collections. These are critical details that should be communicated openly and honestly before a customer agrees to anything. To make matters worse, I began experiencing allergic reactions to the scent product. When I initially asked about this possibility, I was reassured that I would be able to cancel if any issues arose. Now that I am trying to do exactly that, the situation has become complicated and stressful. While I will say that the product itself smells very good and seems high quality, the way this was sold to me was misleading. I feel deceived and taken advantage of. Important information was either withheld or misrepresented, and I was not given a clear picture of what I was agreeing to. This company needs to seriously improve its transparency, especially when explaining financial commitments, credit implications, and cancellation terms. Customers deserve honest, straightforward information so they can make decisions without being misled. I would not recommend this company based on my experience.

Not impressed, I really wanted to find the right scent so I got 3 sample packages with a total of 30 different scents, 2 of the tiny bottles were the same so 2 scents were missing and two of the bottles wouldn't spray. Some of the scents I could not smell. I ordered the MYSTERY ITEM, SPECIAL EDITION for 15 dollars I kept trying to call to find out where it was because it was not delivered, it ended up being a fifty dollar voucher which I won't use, the scents seem overpriced and not that good. I wish I would have seen these reviews before spending 72 dollars for nothing.

Holy crap this company is a joke. They churn and burn employees like they're in a beef slaughter house. Anyone who chooses to do business, deserves *exactly* whats coming. I was able to avoid this nightmare with only 5 minutes of due-dilligence, so shame on the folks who cant do a simple review search.

Total rubbish customer service. I ordered a smaller unit with scents but it never arrived. When I eventually managed to get a email response Vitto Valentino reached out offering an apology and of course talked me into an upgrade at special price as compensation (how stupid am I) The unit arrived but there were me at to be 5 discover scents. Only 2 arrived and since whatsapping him and he promising to sort it out he has now ignored all messages despite them being blue ticked so I know he has read I have now decided I would not trust this mob to feed my dog and you should look elsewhere Customer service is complete rubbish