Vernica N.
I had an extremely disappointing experience with cancelling my subscription
I had an extremely disappointing and frustrating experience with Aroma360 regarding their return and cancellation process. I purchased equipment and oils that were never opened or used. Just two days later, I brought everything back to the store, only to be told they would not accept the return in person and that I would need to contact customer service to cancel. Reaching an actual representative was incredibly difficult and the entire process quickly became exhausting and stressful. Even after returning the unused equipment, I was later informed that I could not cancel my subscription and that they intended to continue charging my credit card. As a customer, being told you are locked into ongoing charges after attempting to return unused products is completely unacceptable. Customer service was extremely difficult to deal with throughout this process. Multiple cancellation attempts were either ignored, delayed, or met with resistance. The process felt intentionally complicated, and important details regarding subscription obligations and financing terms did not appear to be clearly explained upfront during the sale. After researching further, I found many other customers describing nearly identical experiences involving difficulty cancelling subscriptions, problems with returns, aggressive sales tactics, confusing financing agreements, and poor customer support. That pattern is deeply concerning. A reputable company should make returns and cancellations straightforward, especially when products are unopened and returned almost immediately. Instead, this experience felt misleading, stressful, and unnecessarily combative. I strongly encourage anyone considering Aroma360 to NOT proceed with this company, they are a SCAM. If this is something you are considering, thoroughly review every contract, financing document, cancellation policy, and recurring payment authorization before making a purchase.