Armadillo Home SolutionsReviews of armadillo.one

I heard great reviews of this company. When I filed my first claim, it took them weeks of emailing back and forth before I got a decision on if they'd cover my sprinkler head repairs. 4 weeks, still waiting.

We've loved them

I wrote a review almost a year ago, about how the CEO reached out and assured me that Armadillo was not like the rest of the Home Warranty companies out there. I gave a 5 star review because of this. 5 days ago, I submitted my first claim to have my dryer repaired. Days went by and no one contacted me. My claim just sat on the portal as pending. I reached out to CS yesterday and they jumped on it, however I waited several days and had to nudge them to get on my service appointment. Had I not reached out, I'm sure my claim would still be pending. It will be 8 days since my claim was filed before I get service on my appliance. I have a new puppy who is having accidents. I need my dryer as the weather here is cold and cloudy and nothing will not dry outside. I ended up just buying a new one, considering mine is over 10 years old and Armadillo is taking way to long to send someone out here. I also feel that my $200 deductible can go towards a new dryer. Who knows how long I'll have to wait next time? Very disappointed in Armadillo. A bunch of empty promises.

Our experience with Doreen was seamless after I called her she went to work took care of everything, I mean everything we didn’t have to do anything. I was wondering how or when to pay the deductible and it had already processed thru our bank. Lol 😆 The work was done well and timely. Thanks Doreen!

I have never used a home warranty company in the past. I wasn't sure if it was a good idea. As a landlord, I would say Armadillo has exceeded my expectations. Mario has been super awesome. Very responsive and knowledgeable. Thank you guys!

A company is only as good as its best employees and I cannot give enough praise to Ilyssa. She is professional, responsive and genuinely cares about clients. All companies need an Ilyssa to represent them!

Follow up, efficiency and friendiness.

I liked that I could sumbit estimates and receipta by email. onlune claim process easy. I chose to use my own technicians and get reimbursed. You have to keep calling service desk to get things processed or they wont check promtly for emails. They pay and processes ac condenser and evap coil as separate so be prepared they only pay for the parts that proven failed. They take more than 5 business days for approval.