Armadillo Home SolutionsReviews of armadillo.one

Working with Armadillo Home Warranty has been awful. I filed a claim for a very simple, basic, running toilet issue and it took three weeks to find a provider. Recently, I had to file another claim. I received an email that DS3 would be coming out to repair my appliance. After a quick Google search I saw horrible reviews and emailed Armdillo back that I did not want this provider coming out to service my appliance. I received a follow-up email saying this would delay my repair. I responded that I did not care about the delay. I just wanted to a reputable company to come out and fix my appliance. I never heard back from Armadillo. Instead, D3S left a voicemail saying they would be out the next day. I promptly called the return phone number which was an automated system and canceled the appointment. Unfortunately, the next day the tech showed up for the repair however, I did not let him in due to the companies awful reviews. I have tried to call Armadillo several times, at different times of the day and it says I am either the first or second person in the queue and the wait time is one minute or four minutes. That is not the case. I have literally sat on hold over 20 minutes for a message to come on telling me, everyone is busy and to please leave a message. The only person I’ve ever spoken to there is Doreen and I’m beginning to think she’s the only customer service rep they have answering the phone. Corporate please reach out to me to resolve this or let me cancel my policy as this is ridiculous!!

I'm a new customer. I have had some problems since December trying to set up my account. The monthly amount has already been deducted from my pension statement. I am cancelling this service as I have yet to hear back from Armadillo on setting up my account. This is an indication of their response when we do have an emergency. I am passing.

I recently bought a century-old house in great shape. The appliances were aging but the inspection report showed they were all in good working order. Unfortunately, almost immediately after I moved in I noticed an issue with the HVAC system, so I called Armadillo, who sent over a technician. The technician identified several more serious issues on top of the one I reported. It took a while to resolve this (in part due to the service provider, I think) but when the weather got cold for about a week, Armadillo paid for me to procure some space heaters. They eventually replaced most of the internals of the furnace unit, as well as install a brand new thermostat, and the system is working perfectly now. As the infomercials go, "But wait, there's more!" While the HVAC issue was being worked out, our dishwasher, which we had used only once, gave out. Within a few days they sent me a Venmo payment to cover the purchase of a brand new one. We did have to pay for installation (by the store) but that's not Armadillo's responsibility. But that's not all! Apparently I had done something to upset the appliance gods, because one day after getting the new dishwasher installed, the fan went out in the refrigerator. Armadillo will either choose a service provider for you or let you pick your own, so we decided to call the guy who initially looked at our dishwasher, since he seemed to know what he was doing. He was able to fix the problem on the spot (it helped that we lived only a mile from an appliance parts store), and Armadillo paid for the repair. As with all home warranty companies, it sometimes takes a little time and follow-up to get things resolved, but I always managed to get hold of someone who was able to push the process along. I highly recommend that anyone purchasing a home get a home warranty immediately upon closing. But if you're wondering which one you should go with, Armadillo is a great choice.

CLEAR COMMUNICATION. I HAVE HAD OTHER HM WARRANTIES BUT THIS HAS FEATURES THE OTHERS DO NOT. NO ANNUAL LOCK ON WARRANTY SERVICE. USE YOUR OWN CONTRACTORS WE HAVE TRUSTED FOR YEARS.

Raj was very informative and provided great follow up. He was very responsive and answered all our questions.

It has been 4 weeks since my heat went out. It took 8 days for someone to look at it and determine it needs replacement. Every time I call or chat people are nice but I can't escalate to anyone in the company. I will be reporting to the insurance commissioner.

Very happy with how my claim for a garage door opener was handled. Armadillo took care of everything. A reputable local company arrived within a couple of days , assessed and installed a new one shortly after. Seamless and painless and saved so much of my time .

I took a chance on Armadillo as it seemed like a modern HW provider that actually did the right thing for homeowners - and they have thus far delivered! My heating just "tried" to kick in and no dice. I did everything on Armadillo's mobile claims submissions site, they let me use my own HVAC guy, and reimbursed me right away. Thanks!