Armadillo Home SolutionsReviews of armadillo.one

We purchased an Armadillo Home Warranty concurrent with the purchase of our new home. Home warranties are supposed to make one’s life easier by facilitating the repair process should something go wrong with a covered appliance or home system. However that definitely has not been the case with Armadillo. We needed a very simple plumbing repair. Before the claims team would authorize payment for said repair, they requested a detailed diagnosis and explanation of the failure, the cause of the failure, photos, and a detailed breakdown of the parts and labor required to make the repair. There were so many approval layers that we ended up going back and forth with Armadillo and our plumbing vendor for several weeks before we finally received approval for the repair. In the end our claim was approved (and paid) but it was such a complicated process that it became clear to us that Armadillo’s claim team was more interested in finding out reasons to not pay the claim than they were in helping us. We were so frustrated that we even wrote a letter to Armadillo CEO Matan Slagter, using the address on Armadillo’s webpage only to have the letter returned to us marked “Return to Sender - VACANT - Unable to Forward.” Based on this experience we would not recommend the purchase of an Armadillo Home Warranty and will not be renewing our contract.

This company won't call us back or keep in touch. They had no problem taking our deductible, then won't call, text, or email back. We have been waiting for 3 WEEKS for a new water heater(ours stopped working a few days into our home purchase), even after we used THEIR TECHNICIAN, and their technician submitted a diagnosis for replacement. We've been taking ice cold showers. Not fun. All while we wait for correspondence from Armadillo. They're awful, and I would not recommend hiring them!!!!

Absolutely horrible customer service. Idk how you ship out a hitch without the hardware or even without a box. Then say sorry for the inconvenience on something you can't even use. Definitely do not recommend buying anything from them.

If there was a 0 star i would give it. they are a fraudulent company y. It is you and your luck. Once they answer and then they keep u for months ghosting you. I have reached out to exchange a small size that they were the ones to mistaken my order for a large sneakers and no one answers or does anything. They take your hard earned money and give you the boot. I hope all you out there to be careful with them. They may have very few people they answer back but they have also many many that they don’t give a shit about. I am here out of money and patience. Stay awayyyyyy

I called many times about the status of my claim but kept getting bounced around. I still haven't heard back from management but one of the reps mentioned my claim will most likely be denied. The technician will speculate on cause for malfunction to side with the insurance company with no proof. They'll use general catch all phrases like misuse of equipment just to have an out. Terrible experience and would not recommend.

Very Unsatisfied The initial set up was not easy and thus I was not able to see the contract until after I had HVAC replaced and they do not reimburse after work is done. With the stress of moving into a new home that doesn't have AC I wish they were more helpful. I do not recommend.

Beware of this company. When you purchase a home often times the prior owner will help to pay for a home warranty contract just incase something unforeseen happens your first year in the home. We’ll, what Armadillo has started doing is asking for the home inspection report then they comb through it line by line to see if there is anything “the leadership team” can find so that they can deny the claim! This is exactly what they did to us and there are multiple reviews in this site with the same. What leadership team???? Really, who are these people you speak of? Once this year is up I will NEVER use Armadillo Home Services again an I have purchased a plan for the last 4 years in 3 different homes. Very poor service and extremely long turn around times - we dealt with LaShawn Beard. Proceed with caution and read all the one red stars before choosing them.

My husband and I purchased a home at the beginning of this month (January 2025). We had issues with our heating/ water and we were advised to contact Armadillo for home warranty services. I called Armadillo and advised them that our heater went out as well as hot water heater going out and it was extremely crucial for us to have heat in our home due to us having 2 small children at home as well as I was 9 months pregnant at the time and was due at any moment. They advised me that they would send someone out and that I would be charged $100 per claim. I said that was fine as long as someone was sent out to take a look at the house. They advised me that someone would but that it would take some time as they would need to find a technician in our area to send out. I said that was fine. My husband and I received an email a few days later asking us to submit our home inspection report so they can verify if it wasn’t a prior issue before we bought the home. We sent the inspection report. About 1 to 2 weeks later, my husband received an email stating that they would not be able to help us because according to the report it was a prior issue and they would not be able to send someone out or fix it for us. We were extremely upset. We ended up cancelling our home warranty due to this and the mere fact that we paid for the service fees and not a single person was sent out. They just took a look at the report. We ended paying close to $600 for our heating to be fixed and are currently waiting on water. My husband and I are very disappointed with the way that everything was handled unprofessionally. We felt as if we were taken advantage of and that our issue was no big deal.