Arkadium Reviews | Read Customer Reviews of arkadium.com

Arkadium Reviews | Read Customer Reviews of arkadium.com

Arkadium reviews

517 approved reviews, newest moderated first

Sidney S.
Oct 16, 2024
The support person was extremely patient and helpful.
The support person was extremely patient and responded to my concerns on a timely basis. The support person dis not close out my communication until I indicated that I was satisfied.
Response from ArkadiumOct 25, 2024
Hi Sidney! Thank you for sharing your experience! We're glad to hear that our support team member provided patient, timely assistance and ensured you felt completely satisfied before closing the conversation. Your feedback motivates us to keep delivering the best support possible!
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SaraLynn M.
Oct 16, 2024
I would give negative stars if I could to Arkadium
I would give negative stars if I could. Arkadium has been publishing scores of 2 Million for a user who appears to be fake when scores hover for everyone else at best around 100,000. I've contacted Arkadium customer support and they posted the 2 Million score, after I contacted them about a score of more than 200,000.
Response from ArkadiumOct 25, 2024
Hi SaraLynn! We’re sorry to hear about your concerns regarding high scores. Ensuring fair play is important to us, and we strive to investigate unusual scores promptly. It sounds like this issue hasn’t met your expectations, and we’d like to make it right. Please reach out to our team one more time ([email protected]) and ask Vladimir and we will resolve this problem.
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Barbara
Oct 11, 2024
I love Arkadium support
I love Arkadium support. They respond immediately with an email and then get working on the problem. Usually within 1 day (2 at the most) they send an email stating the problem is solved and instruct me if there is anything to do on my end. Very helpful, courteous, and professional!
Response from ArkadiumOct 12, 2024
Hi Barbara! Thank you so much for your kind words! We're thrilled to hear that you've had a positive experience with Arkadium Support. Our team works hard to ensure quick and effective resolutions, and we're glad we could assist you promptly. If you ever need anything else, don't hesitate to reach out!
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Pnina
Oct 5, 2024
Fast and genuine response
When I experienced a problem, I decided to write to Arkadium. I was not sure I will get a response. However I got a response inmediately. Olga explained and helped me and I thank her for that.
Response from ArkadiumOct 7, 2024
Hi Pnina! Thank you for sharing your feedback! We're glad to hear that Olga was able to assist you quickly and provide the help you needed. Your satisfaction is important to us, and we're always here to support you whenever needed!
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Kate D.
Oct 2, 2024
Arkadium staff are the best!
The staff response is the best! It took several days and I was working on the issue as well, contacting Washington Post. I assume they reset my link, but it's fixed. The staff at Arkadium games are always professional, polite and helpful. They are a great team!
Response from ArkadiumOct 3, 2024
Hi Kate! Thank you so much for your kind words! We're delighted to hear that your issue has been resolved and that you found our team professional, polite, and helpful. We truly appreciate your patience and effort in working through the process, and we're always here if you need anything else.
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Lisa C.
Sep 27, 2024
I'm done with this BS
I was really enjoying the games but I'm just sick to death of the ads. They are specifically and strategically placed over the keyboard in order to get the user to unintentionally click on the ads. You really need to start playing hard ball with your sponsors or find new ones because your current agreement is causing you to lose players. I'm done.
Response from ArkadiumSep 29, 2024
Hi Lisa. Thank you for sharing your feedback. We understand how frustrating ads can be, especially when they affect gameplay. We're always working to improve user experience, and your input is very important for us. Most likely your faced the bug on our platform, which we want to fix as soon as possible. Please, contact our support team [email protected] and provide the screenshot of what you see on the screen. We will do our best to help. We hope you'll consider giving us another try.
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Roberta K.
Sep 25, 2024
The support team attended to my issue…
The support team attended to my issue promptly and my issue was fixed
Response from ArkadiumSep 26, 2024
Hi Roberta! Thank you for your feedback! We're happy to hear that your issue was resolved quickly. Our team is always here to assist you whenever you need help.
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Peter
Sep 24, 2024
Arkadium support…
Excellent and very quick service from Arkadium support team. Great communication and solution provided within 36 hours. Thank you, Peter, Dublin, Ireland
Response from ArkadiumSep 24, 2024
Thank you, Peter! We’re glad to hear you had a great experience with our support team and that we could provide a quick solution for you. If you need anything else, feel free to reach out anytime!
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