Norma M.
Yet another scam advert on arkadium…
Yet another scam advert on arkadium mahjong games, this time a luxury advent calendar. Least it’s not the brick one. You can’t send them Mail either,m’invalide address..

Arkadium is a company that specializes in creating engaging, high-quality casual games. Founded in 2001, Arkadium focuses on developing games that are both fun and mentally stimulating, catering to a wide range of players. The company is known for its web and mobile games, many of which are popular in digital publications and are designed to be accessible and enjoyable for players of all ages. Arkadium’s mission is to create games that bring joy and enrich people’s lives through play.
Arkadium (arkadium.com) has 517 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Norma M.
Yet another scam advert on arkadium mahjong games, this time a luxury advent calendar. Least it’s not the brick one. You can’t send them Mail either,m’invalide address..
Laura
Iv’e been trying to send them the videos that they want . Most WONT GO THROUGH. I resent old emails with screenshots , I’ve sent the videos from wetransfer, Google Drive to them . I tried to reach Arkadium from my G Mail , I keep getting we will get back to you within 24 hours . Two times now it’s days and no real response. Journey Match 3D still keeps getting reset (although less often this past week). Daily Awards is malfunctioning, last week I was supposed to be in the 2nd week of Diamond level .I got bumped down to Bronze level again ( at least I kept my original 72 Gems ). When I finally collected all my awards I went up the 90 Gems . Currently I'm in Silver level again ( should be in 3rd week of Diamond ). I want them to fix Journey Match 3D and fix Daily Awards. All the emails I sent I get nothing ( no will will get back to you within 24 hours , no you’re creating new tickets , no we’re fixing Journey Match , no we’re fixing Daily Awards . ÑOTHING .
Karen Kaz W.
I used to love this game, but you recently made it almost impossible to win. Fortunately, I found a better game. Good bye, Outspell.
Maria J.
I used to enjoy playing a few games on this website, but after finding out how they treat their employees and how many people they suddenly fired, it shows the true nature of those who run this company. They won't be getting another penny from me.
Response from ArkadiumSep 20, 2026
Hi Maria! We’re sorry to hear you feel this way. We understand that news about organizational changes can be upsetting, and we take concerns about how people are treated seriously. While we can’t discuss confidential employment matters publicly, we appreciate you sharing your feedback. If you’d like to speak with us directly, please email [email protected].
Thomas
Arkadium games on The Washington Post website have become unplayable due to the tsunami of advertising. There has always been an excessive amount of advertising on their WaPo games, but the recent introduction of pop up ads during gameplay have completely destroyed the game experience. Puzzles that take intense focus to solve are unplayable when you are interrupted 6+ times a minute (of game play). Used to love Arkadium games and looked forward to playing them daily. No more. Don't waste your time on the Arkadium games on The Washington Post.
Response from ArkadiumSep 3, 2026
Hi Thomas, Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your experience playing our games on The Washington Post has been disrupted by pop-up advertisements. We understand how frustrating it is to have your focus broken during gameplay, especially when tackling challenging puzzles. While ad frequency and placements on partner sites are often managed in coordination with the host platform, we take feedback about intrusive ad behavior very seriously. We would like to look into this specific issue further—please reach out to us at [email protected] with any details (such as which specific puzzles or browsers you were using), and we will share this directly with our team. Thank you for being a long-time player, and we appreciate your patience as we work to improve the player experience!
theladychamLV
I’m a premium player. A recent game, Merge Haven, is a gem eater! MH has competitive smaller games that don’t display correct rankings so if you think you’re in the First spot, when the game ends (like furball frenzy), all of a sudden you end up in fifth place. You can get extra points”tools” if you win these sub-games. You will spend gems to get/keep that top ranking in order to get the extra goodies. With the deception regarding the rankings, you end up spending gems you wouldn’t spend if you knew the true rankings. Ripoff games, ripoff site. Avoid.
Response from ArkadiumSep 3, 2026
Hello theladychamLV, Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your frustration with the leaderboard displays and gem usage in Merge Haven. Providing a fair and transparent experience for all our players—especially our premium members—is very important to us, and we apologize that your experience fell short of that standard. We would like to investigate this ranking discrepancy further to ensure everything is working correctly. Please send us an email at [email protected] with details about your account and any screenshots you might have so our support team can look into this for you. Thank you for your patience, and we hope to help resolve this!
Brian C.
I can't believe that there a number of positive reviews for Arkadium Support. In my experience, they are worthless. Every time I have reported a problem they respond quickly, yes, but then it is back and forth with them requesting screen shots of the problem, my extensions, try different browsers, send us more screen shots, ad infinitum until I get tired of dealing with them and they "close" the ticket because "we didn't hear back from you." They don't fix the problem, even though I have explained it in full and sent screen shot after screen shot. But they take credit for "closing" it. I'm sure their management structure thinks their developers are great because they "close so many issues." Don't waste your time with them. They never fix anything.
Response from ArkadiumJun 28, 2026
Hi Brian, Thank you for sharing your experience. We're very sorry to hear that we've left you feeling frustrated. We understand how discouraging it can be when an issue isn't resolved after multiple rounds of troubleshooting. All reviews here - ARE REAL. A lot of people appreciate help from Arkadium Support and we always happy to help. The screenshots and browser information we request are often essential for us to identify and reproduce issues, but we certainly don't want the process to feel endless. We'd appreciate the opportunity to take another look at your case and see if we can move it forward. I checked in our database and didn't find fresh tickets associated with your Name. Please reach out to us at [email protected] and mention your previous support requests. We'll do our best to review everything carefully and help find a resolution. We truly value your feedback and hope we can improve your experience. 🙏
Gregory B.
Their bridge game has idiotic bidding and idiotic playing. I have seen the opposition overcall the suit I opened with and end up at 5 or 6 in that suit, even after I doubled them. I have gotten over 2000 penalty points this way. During play, my partner always leads its high cards first, and ignores what suit I bid and does not pick up on high/low signals, and ignores the first card led. I have also seen it open with 3-card suites. Very bad!
Response from ArkadiumJun 10, 2026
Hi Gregory, Thank you for sharing your feedback. We’re sorry to hear that your experience with the Bridge game has been frustrating. We understand how important realistic bidding and gameplay behavior are, especially for experienced Bridge players. We'd love the opportunity to learn more about the specific situations you've encountered and share your feedback with the appropriate team. Please feel free to contact Arkadium Support at [email protected] with additional details or examples. 📧 Thank you for taking the time to let us know about your experience. Your feedback helps us continue improving our games. 🎮🙏