Ariat InternationalReviews of ariat.com

I bought a pair of waterproof boots and they are lovely but sadly they are not waterproof. I emailed to complain and was informed that only parts of the boots are waterproof but not all. I am very disappointed with them, they look lovely on but I do a lot of country walking and my feet get soaked if I need to wade through large puddles. I am sorry I did not check out trust pilot first or I would have looked elsewhere and I certainly will not be buying from Ariat again.

Customer service is awful. I love Ariat products and I now own two pairs of their Wexford boots. I bought my first pair 2-3 years ago. My most recent pair was gifted to me for Christmas in 2021. The new pair has a horrible stench to them, especially after prolonged wear. My other pair has never smelled like this. Other shoes I wear do not smell either, so I know it is not just my feet. I reached out about a month ago to their customer service. I was given instructions on how to find my retailer (confusing as these were ordered online) and to look at the warranty. I was simply looking for an explanation as to why this particular pair has an issue with odor. After responding, I never heard back. I followed up three more times and still got no reply. I sent a new email thread yesterday and they replied with instructions on returning the boot. Again, I was looking for some explanation as to why this particular pair has issues with odor. I responded clarifying what info I was looking for and they simply responded with, “Hello Allison, we have not had any issues with bad odor in our boots. We apologize for any inconvenience.” Anyway, their customer service is not helpful whatsoever. They lack effective communication and concern for their customer’s issues. Time to switch brands.

This company is a complete joke. I ordered a pair of boots as an anniversary present for my husband on 2/17/2022 and i called to check on them 1 week later and they never even shipped, the customer service rep then promised me they would be sent out asap, then i receove an email anpther week later they are out of stock! Call back order a different pair and guess what!? Never shipped again. Just cancelled the order, now we will see how long it takes to get my money back.

$140 joke Worst boots I have ever had on my feet. Started rubbing inner heal to the point they were unwearable. These were 4 months old and I had broken them in. The more I got them broke in the worse they got. Horrible I don’t even have the words for their customer service. I have called and started multiple complaints. No email, no response period. This company should be ashamed.

Their warranty isn’t worth the paper it’s not written on. Boots started leaking after 8 months due to a failure along a seam. Flagged with customer service and was told it was because the leather was in poor condition (It isn’t - there are no cracks in the leather nor is it dry) and that I should have been applying leather treatments despite the fact the leather was in good condition. Won’t honour warranty for this reason. Perhaps need to say on the product info for the boots that the warranty is only honoured if consistently applying leather treatments as these £130 boots are apparently so delicate!! For context my 10 year old pair of Dubarrys are still going strong just with an annual leather treatment so confused why Ariats are so much less robust

I bought a pair of womens Terrain zip up H20 shirt riding boots. Within 2 weeks they were leaking, sopping wet feet after walking over wet grass. I complained and 7 weeks later and numerous photos and emails, they have asked for me to post them back for inspection! In the meantime I have no boots and can’t afford to cough up another £130 for another pair. Don’t buy from Ariat!!! They offer inferior products at high prices and no descent customer service.

I bought a pair of ariat Langdale long boots almost £200 I’ve had them 12 months and falling apart. These are supposed to be country boots the leather on top of foot split and came away from the side a friend bought the same boots same time same happened to her disgraceful Ariat didn’t want to know as out of 12 month warranty will never buy ariat again

Atrocious quality, and ZERO customer service or loyalty. I have been an Ariat customer for about 15 years now, buying a pair of Ariats top end equestrian short boots approximately every 18 months. The last 3 pairs I have bought have literally fallen apart at the seams after 2/3 months. Ariat replaced the first pair, only for the second pair to do exactly the same, in exactly the same place. (The seam at the ball of the foot, where the toes and foot join) Both the stitching came away, and the leather cracked. Ariat ignored my photos, emails, requests for them to look into any changes in their manufacturing or quality control and just closed my case. The boots were under the exact same conditions and workload as the previous 10 or so pairs of boots I had from them, so they went from lasting approx 18 months...to 3 max - for their premier short €250 boot?! (Devon Pro, now Nitro)