Ariat InternationalReviews of ariat.com

During Covid I bought a $200 jacket. Online through Ariat.com & it did not fit. I returned it with the order form, signature required, I have the receipt and name of who signed/received, and I bought another size that fit better. They never gave me a refund after several attempts and correspondences. No honor. No record.

Wellies fell apart after a year ,poor quality rubber .Only used them for dog walks 😢

(From a UK buyer!) I read a load of negative reviews about Ariat but after realising every website will have those I took a chance. My boots didn't take long to arrive and I was excited as they were a gift by someone else. They were tighter than expected but I bought a size 6 and didn't mind that. For the £160 I paid however, they are very disappointing. My advice to anyone looking at Ariat is of course to use the OFFICIAL website but also to expect to get worse quality than you pay for. Boots get scratched over time but these arrived with scuff marks all over and scratches all round the tops of the boots. I would never have paid what I did for these. Really disappointed in what I thought would be a good website for the prices.

Contacted the company about a pair of Burford navy size 4 blue which leaked In March 2022. A nice reply from customer services. Thank you for the information provided. Even though your boots are technically over 12 months old and out of warranty, we have reviewed all the details and we are happy to advise that on this occasion the warranty claim has been accepted. I regret that we do not have stock of the same item to be able to offer you a like for like replacement. I can therefore offer you a full refund. Details and bank account sent. I am still £100 out of pocket 3 months later. I would strongly recommend you consider other manufactures of boots.

My Ariat boots fell apart after 3 months of light use (bottom laces keeper just fell out?)… contacted Ariat for replacement pair… they wouldn’t replace them as I’d bought them in the sale!! Instead they refunded me my purchase price and told me to pay a cobbler to fix them!!!! I tried to argue that I just wanted a pair of boots that were fit for purpose- Ariat were not interested. As we teeter on the edge of a global recession I would have hoped that ‘big’ business would start caring about every customer- I will never buy one of their products again!!

I have been wearing Ariat cowboy boots since the mid 1990's. With each new purchase (8 overall) I noticed a distinct lowering of the quality and workmanship. The leather is of poor quality and for the most part the lining is synthetic. Forget about sizing; they're all over the place. My last pair (the last pair I will buy!) were lined with a nylon mesh. Think hot when you put them on. I actually gave them away. For the price you would be better off adding a few more dollars and get Lamas or one of the better know and better quality boots.

I want to buy some boots but want to know the width measurement. Called and asked, and was told that information was unobtainable. Apparently they've been asked the question several times but can't come up with an answer and there's no one who knows. Obviously that's not the case - they manufacture them, someone knows the sizes! I could order them and return without having to pay postage either way, but what a waste of company money and transport resources! Please update the size guides with width measurements per size. That's pretty simple, obviously answers a question several people have and would make financial and environmental sense.

I am absolutely outraged I bought a coat 14 months ago and the main sip has broken I went back to my retailer who sent the pictures and a text to ariat and their response is simply it only has a 12 month guarantee this is a £300 coat and they’re trying to tell me that as it will only last 12 months absolutely ridiculous I shall be no longer buying this brand I’ve always bought ariat because your customer service has been excellent throughout the years until now