Ariat InternationalReviews of ariat.com

I’m pretty disappointed with how Ariat handles warranty replacements for discontinued colors. The stitching on my hoodie failed, but because the original color is no longer available, I’m being required to surrender a hoodie I actually like in order to receive a replacement in a completely different color. I understand requiring returns in general, but in cases where the exact item can’t be replaced, there should be another option — , store credit or allowing the customer to keep the discontinued item. Other brands have handled similar situations much better. The replacement is appreciated, but the process leaves a pretty sour impression.

Habe die Größentabelle angeschaut und auch meine Schuhgrößen anderer Marken angegeben. Dennoch ahben die Schuhe leider nicht gepasst (4 von 5 Paaren) Also zurückgesendet. Da ich sie nacheinander bestellt hatte, habe ich sie auch in mehreren Paketen zurückgesendet. Habe jetztnur einen Teil des Geldes zurück bekommen. 410€ fehlen noch. Auf E-Mail kam keine Antwort. Habe jetzt Versuch zwei auf Antwort gestartet nach Versuch 3 kommt die Anzeige. Schade. Es sind echt gute Stiefel, aber man muss sich auch bei Retouren auf den Händler verlassen können. Die Änderung der E-Mail, da ich diese leider falsch angegeben hatte, erfolgte ohne Probleme.

The Rebar WorkFlow Ultralight 9" DuraStretch Shorts I bought looked good but the waist sizing is too large by a full size. Another beef I have is the fact that they use velcro tabs to close the back flaps. It takes two hands just to open them to put in a wallet or phone. I tried washing in hot water to shrink but it didn't work. Very frustrating. Both these things make these shorts unwearable so I threw them out.

The shoes are great. However customer service is HORRIBLE. Here is my story: bought 2 shoes, returned 1 pair & got refund, exchanged the second pair and they didnt work out, so then i decided to refund the second shoe, no refund yet -- waiting its been 6-8 weeks. They do not know how to review your full account. They lie and say they have reviewed and confirmed your information and what you are needing. It took 3, maybe 4 phone calls to **fingers crossed** hopefully to get it right. The first call, the lady was nice and sweet and said that my info has gotten stuck in limbo and she was going to get it expedited and worked out, please allow the 8-12 business days. I gave this lady 15 days, I then called again. This time I spoke with Joyce, she addressed the issue and said she sees my info and will work on it now and get it to me. I was like yes! sweet! Then about 2 hours later I got an email, saying that my shoe had already been refunded and that it has been addressed. Lady, no! I BOUGHT 2 PAIRS OF SHOES, 1 SHOE RETURNED. THE 2ND SHOE I GOT 1 SIZE BIGGER TO SEE IF THAT WOULD WORK. IT DID NOT, SO I RETURNED IT. GOT MY CONFIRMED RETURN ON THE SECOND SHOE -- EVEN ON ARIAT.COM THERE IT WAS RECEIVED ON 6/5/26. So I screenshot my acct on Ariat, my bank --to show no refund on the second shoe. I got so irritated, I then called them back and i am not sure the man i spoke with --sorry i was irritated. I let him know the whole story -- again! He reviewed and after a few minutes he came back on the line and advised he sees the error on another Order # and has corrected it and to allow 3-5 busniess days for refund to appear. I advise that i will be calling every 3-5 days until the money returns. We then proceeded to have a heated discussion. I advise that it is ironic that the first sentence when calling says "Returns are easy" -- I advised to him that this should be removed, as clearly it is not easy. He wanted to argue with me about the error. I advised they are Ariat and they see my orders and can see the shoes that have been ordered (pry for the last year) and they should obviously be able to see the trail, as i can on Ariat.com under my acct. Advised that i clearly let everyone know my issue. I am not sure why no one could look at it and clearly see 2 shoes ordered, 1 monotary refund completed. Anywho..... Please be mindful when ordering. Great shoes, but returns/refunds are no so easy -- as it seems to be hard for the customer service reps. Extremely hard to hear them, even with the volume on 100%

I'm sorry to have to say that Ariat boots are no longer made as well as they were in the past. And what's even WORSE, is their lack of any customer service.I have a pair of the rubber sole boots which have little wear on the but the soles have COMPLETELY delaminated! Once this occurred yo can see that there was only 4 or 5 threads in place at the front to hold the sole on. They were not sewed around the entire perimeter of the boot, otherwise they might have stayed together. Of course we're always just outside of their "guarantee" window so they won't have anything to do with making a customer happy. I've even written to the CEO's office and did not get a response from them either. I've bought my LAST pair of Ariat boots. Too bad we can't include photos here to show the true story.

I've been a Ariat brand die heart for many years but these last couple of years or so the quality has really gotten worse. I've had 3 pairs of the M4/M5 jeans tear either on the back left pocket or down in the groin area. Very disappointed...

I am absolutely gutted. I have worn Ariat clothes and boots for over 20 years. All my riding boots and clothing is all Ariat, and all the cowboy boots I use as leisurewear are all Ariat. When I have contacted customer support previously they have been fabulous (admittedly the last time I contacted them was several years ago). As we came into winter I purchased a £70 fleece. I have to admit I thought it felt thin, but as I had never had a quality issue before I gave them the benefit of the doubt and kept it. The first wash and the fleece has clumped, leaving bald bits around each clump. I emailed asking if this was normal. I got no response. A month later I chased it up as I couldn’t believe I was being ignored. But no response again, I am being ignored! Faulty product can be rectified, but bad customer service is inexcusable and has shaken my confidence in the brand. That was my last purchase of Ariat, sorry.

Waited 9 days and still no notification of anything shipping. On hold over 30 minutes to CANCEL the order. Should have just supported my local retailer. Last time this will happen. I was a tried and true Ariat user.......I'll be rethinking that now. They got too big for their own "Britches".