Al
Bad Customer Experience and Bad Management of Inventory
Ariat does not allow the customer to cancel an order until it ships. I accidentally ordered the wrong boots so I had to pay for two pairs then wait to return the first. They then emailed me after the order was placed and said they canceled the order for the boot I wanted as it was out of stock. It said that is was in stock on the website. This is an interesting double standard, I cannot cancel and order until it ships but they can cancel any order they want. Anyways, I am now waiting for the order that I intend to return to ship. After 3 weeks of waiting, I get an email that that boot is also out of stock and they have cancelled that order too. Overall, they have a poorly organized website, poor non-customer orientated policies and lack of clarity on their own inventory. I will never buy from them again.


