Ariat International is a premium performance footwear, apparel and accessories brand for equestrian sports and other outdoor activities, located in San Leandro, California.
Ariat International (ariat.com) has 372 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
Also known as
ariat.com
Website
ariat.com
Category
Clothing & Underwear
Location
San Leandro, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 34% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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De producten bevallen maar heb voor mijn boekhouding de facturen nodig. Over gemaild, over gebeld, via de klantenservice gevraagd maar helaas geen reactie of facturen ontvangen. Zonde van mijn tijd om hier steeds achteraan te moeten
Response from Ariat InternationalSep 4, 2026
Dear Miranda,
We’re pleased to hear that you are happy with our products, although we’re sorry to hear that you were experiencing difficulties obtaining your invoices.
Invoices are not sent automatically as standard with our orders; however, customers can request an invoice from our Customer Care team, and we are able to provide these very quickly by email.
We have reviewed the details available to us and can confirm that your invoice was sent to you on few days after you requested then via email.
We understand how important it is to have invoices available for your accounting records, and we apologise for any inconvenience caused.
Regards,
Ariat Customer Care
JD
Jimmy D.
Last year I purchased a pair of…
Last year I purchased a pair of Activator Work Boots that were, without question, the most comfortable work boots I’ve ever owned. I can spend long hours on my feet at the machine, and they performed exactly as I hoped.
After about a month of use, however, the rear sole began coming unglued. For a $200 pair of boots, I didn’t feel that was reasonable, so I submitted a warranty request through your website but never received a response.
While attending a work event in Las Vegas, I visited one of your retail stores and showed them the boots. The staff there were excellent—very helpful and apologetic—and they exchanged the boots for another model since they didn’t carry the Activators in stock. I appreciated their effort, but I ultimately ended up with a pair I didn’t really want.
I’ve owned many pairs of your boots over the years and have never had an issue, which is why this experience stood out. I was hoping the warranty process could have been handled a bit differently.
For what it’s worth, I did buy another pair of Activators afterward, and they’ve been great with no problems.
Response from Ariat InternationalFeb 25, 2026
Thank you for taking the time to share your experience. We’re so glad to hear how comfortable the Activator Work Boots have been for you and that they perform well during long hours on your feet — that’s exactly what they’re designed to do.
We’re very sorry to hear about the sole issue on your original pair and that you didn’t receive a response to your warranty submission. That’s certainly not the experience we aim to provide. We’re glad our Las Vegas retail team was able to assist in the moment, though we understand it wasn’t your preferred outcome. We truly appreciate your continued loyalty and are happy to hear your new pair of Activators has been performing well. If you’d ever like us to look further into the original warranty submission, please feel free to reach out to our Customer Care team directly at [email protected]— we’d be glad to review it.
LN
Laurie N.
Refund niet gelijk terug, maar snel opgelost!
Een mooi paar boots besteld maar terug gestuurd omdat ik een ander paar mooier vond, maar deze waren ook mooi! Na een week of wat kreeg ik een bevestiging dat de return ontvangen was en dat het tot 14 werkdagen kon duren voor ik mijn geld terughad. Na 14 dagen had ik helaas nog niks ontvangen, waarop ik de klantenservice gemaild heb. Kreeg gelijk een automatische mail terug dat iemand contact zou opnemen. Na het lezen van een aantal trustpilot reviews was ik alleen wat bang dat het niet goed zou komen, waarop ik de klantenservice maar heb gebeld. Ze namen snel op en hoewel alleen in het Engels, was de klantenservice gelijk ermee bezig. Nog tijdens het bellen werd het bedrag overgemaakt, een bevestiging gemaild en uitvoerige en zeer vriendelijke excuses. Kennelijk gaat het met iDeal betalen niet altijd goed en blijft de refund soms hangen in het systeem, is het verhaal wat ik te horen kreeg. Enfin, ik ben best tevreden met hoe dit opgepakt werd, en heb mijn geld weer terug! Mocht je dit ook gebeuren dan raad ik aan om te bellen!
MN
Miranda N.
Ideal Down Jacket not Warm
I purchased the ideal down jacket to replace my Hollister down jacket. My old jacket was given to me by my parents in 2008 and it was purchased from a thrift store. The jacket is now dry rotting and can no longer be zipped. The ariat jacket I purchased has much less down in it than my old jacket that has seen better days. Least wise to say, my new jacket is not warm like I thought it would be. The jacket looks nice and I had good customer sevice. However, I purchased it to have a warm jacket. So I'm not at all happy with it.
Response from Ariat InternationalSep 18, 2025
Thank you for sharing, Your concerns have been recognized and will help guide improvements moving forward. We appreciate you letting us know.
WE
Will E.
Not as good as hoped.
Got a pair of ariats for work. They are the comfiest boots I've ever worn and look great. Not the best waterproofing will hold up to medium rain after that water seeps through.
Ive had mine for 18months and just had to get the sole glued and its basically a band aid id say id be lucky if i get another 6 months. I expected better for a $400 pair of boots at least 2 years.
JD
Jon D.
Your Slim fit M5 and M7 jeans are by…
Your Slim fit M5 and M7 jeans are by no means slim. All your jeans seem to be cut for short fat guys
MB
mike B.
Ariat paddock boots disappoint
Ariat paddock boots. First pair leaked immediately. Replacement ditto but now sealed with a tent seam filler. Given up on replacements. Tan staining of leather rubbed off the toes first walk through the paddock so busy with renovating polish daily. Leather really thin and plastic like. Not what I expected.