Ariat InternationalReviews of ariat.com

Bought a pair of country boots and they didn’t fit. I sent them back hoping for my money to be returned promptly but still waiting and after checking the website apparently it can take 14 WORKING days from receiving the parcel back to refunding your payment. Absolutely shocking that the funds can’t be refunded quicker than this !

I purchased a pair of ladies zip front waterproof boots - which leaked so I went through the excruciating returns process and they sent me a replacement pair - which also leaked! I had also purchased a pair of waterproof skyline walking boots - which also leak, after much conversation and photo's they have agreed to send me another pair (which I have no doubt will leak, but we shall see), however this time they want me to cut up my old boots and send them photos. I live on my own, have arthritic hands and cannot cut the boot anywhere which would make it unusable. I have contacted Ariat by email on numerous occasions asking if I can return the boots instead - and have had zero reply. Had I read any of the Trust Pilot reviews I would never have purchased from them

Ladies wellingtons exceptionally disappointed, Super fit super comfy fabulous soles. What I thought were brilliant wellies split down the legs within a few months. Le Chameau are a far better long lasting bet.

Oh how I wish I’d checked trust pilot before ordering!!! Ordered 3 pairs of jeans. All nice enough and the quality was good but non of them fit right and when they are £100 a pair you want them perfect. No printer so I followed the instructions on the invoice that said the email the address to arrange return. It’s been a week and 3 emails later I still have no response!! My 30 days for returns runs out in a couple of weeks so I’m not sure what to do. I need my money back. Nice stuff but avoid the official website!!

The returns process needs to be modernised. They seem to be stuck in the 1980s. I wanted to return an item but I don't have access to a printer. I had to email them the returns label, they then print and post to me. I the return the parcel. No confirmation from them it was received so I had to chase that. I was then told it can take up to 14 days to get my money back. From beginning to end it's going to take 3.5 weeks. I want to order another size so I wait until I get my money or shell out again! Never had such a faffy returns process in this modern era with great technology available. When I order again I'm going to have to pay another £5 postage despite spending over £100 on my original purchase. 🤔

Purchase a pair of socks and was sent two left feet. My only option given by customer service was to return and reorder. As the socks were part of a larger order they would now be £5 more expensive. I think this a poor outcome and has certainly put me off purchasing through Ariat.

Stitching coming out of front seam after three days of office wear. I have attempted to file a warranty claim 5 times now with no follow up from company. They are hard to get a hold of then they never follow through. Quality of the high priced product is poor and their customer service is even worse than that, they do not deserve any stars. Latest contact said someone will contact me in 1 to 2 more days...still waiting.

My husband brought me a pair of ariat wellingtons to walk my dog, they are so comfortable and warm I've had these boots approx 2yrs well looked after yesterday day I looked down at my foot I noticed they have cracked really disappointed not cheap wellingtons