Ariat InternationalReviews of ariat.com

Bought so many boots, they customer service was amazing and shipped fast and on time.

I had a pair of Ariat terrain work boots for about ten years and they were awesome (I would previously go through a pair of boots every year). I replaced them with the same boot and I don’t know what they have done to the lining but they are really stinky. Have only had them about 6months and have now replaced with another brand. I’m not sure why they messed with them as they were perfect before but I wouldn’t buy boots from them again.

Shocking is a understatement, If you get lucky and receive a item that’s not damaged then happy days I’m afraid I’ve brought 4 pairs of dealer boots and 2 are damaged the return process is very very difficult and frustrating so due to this I would not recommend spending 1p with this company

Order no. GE5582992529US I ordered 2 pairs of jeans and both were defective (the first pair's buttonhole was too small and the second pair's leg seam was crooked) so they sent me a return shipping label and I returned them but was only refunded for one pair. The response I received from customer service was nonsensical gibberish. I am currently working with PayPal to get my money back.

Don’t order from this company if you want a refund. Their policy states refunds within 14 days. Day 14 still no sign of my refund so I chased only to be told it would be another 2-5 working days. I’ve raised a dispute with my bank.

I purchased some boots which I have enjoyed wearing. Unfortunately after 7 months they both split. I made contact with Ariat Customer Service and after a week with no reply I decided to call. I spoke to a helpful lady who said Leanne was dealing with my issue and she would chase this up for me. In the meantime as requested I provided photos of the faults. Leanne eventually replied to my email requesting the information I had already sent in. I sent this again. Days later I was asked for proof of purchase and found this in a statement. Days later I was asked of proof of the year of the statement. I sent this info again. Days later I was asked what activities I carried out in the wellies! And so it goes on. Today, 16 days later, I received a reply saying I need to go back to the retailer. Leanne's only defence was they experience high levels of customer queries..... I wonder why?

I was shopping on Ariat's website when I noticed a negative customer review. The customer didn't know how shirt sizes worked and falsely claimed Ariat sent him the wrong size twice. But they didn't as per his photograph. His review was harshly worded as well. You could tell he was angry for the mistake HE MADE. This prompted me to reach out to them to let them know about the undeserving review. In the email I expressed my disdain for the reviewers ignorance and stupidity. My "case" was closed without a response from a customer service agent. So I went to the website to speak directly to an agent using their "speak to agent" tab. The woman I spoke with, Tiffany, told me that I insulted another human being and that she didn't know what I wanted from them. She was very rude and brash about it. I went to type a response and the chat was ended by the customer service agent. I really can't believe what I just went through. I was trying to look out for the company and denigrated me. Just because they thought I "insulted another human being" even though that human being will probably never know I spoke negatively of their intelligence level. Ariat and Tiffany actually INSULTED ME, a human being, straight to my face. If they just responded with an email that said "Thank you for bringing this to our attention, we will look into it" like any good company would do... But instead I was thrown under the bus for wanting to correct an ignorant person's negative review. INSANE.

Jeg kan virkeligt godt mærke hvorfor det ser så ubesværet ud når en cowboy spæner afsted på asfalt i sine cowboystøvler. Den moderne cowboy boot fra Ariat er virkelig behagelig. Købte et par Booker Ultra Square Toe Western Boot, de kom på 4 dage, og jeg er meget tilfreds. Urban cowboy Denmark saluts Ariat. I can really feel why it looks so effortless when a cowboy, in the movies, scoots off on asphalt in his cowboy boots. The modern cowboy boot from Ariat is really comfortable. Bought a pair of Booker Ultra Square Toe Western Boot, they arrived in 4 days and I am very satisfied. Urban cowboy Denmark salutes Ariat.