Ariat InternationalReviews of ariat.com

Ariat has the most horrible customer service I have ever experienced. I have ordered from them in the past and didn’t have any issues with my orders. In fact I had ordered from them this December and received my order of the insulated bib pants in a timely fashion. However this time I ordered the same thing in the khaki on January 14, 2025 and was informed that the order will arrive between January 23-27 2025. I waited till January 20 and still no email that it was shipped. I called and the customer service person named Tia was rude and tried to hang up on me after she claimed that I would receive a phone call in 48-72 hours just for someone to inform me if my item had shipped when she had the information in front of her. I ended up calling back immediately and was helped by a nice person named Brooklyn who treated me with proper service. She told me that the item was in process and will ship out shortly. Today January 28 still no email about shipping and by the way I am signed up for their insider program which you would think you would get good treatment but not at all. I was told by the service person that my order had been canceled as the bib pants are out of stock and there isn’t any information about restocking as she cannot access warehouse inventory. I asked as to way the website doesn’t say out of stock and she said they are slow to update the site. I asked for a supervisor which she tried to dissuade me from talking to and when I insisted she claimed she would have a supervisor call me back which of course was a lie as no one ever called. Also I just looked up the same item on the website and it doesn’t say out of stock. Also supposedly there are 53 carts with the item in it. So if it isn’t available how is that possible???? By the way when you call customer service you are actually getting outside call centers that are hired by the company. Very disappointed with Ariat as I have been a long time customer. They obviously don’t care about their customers.

I have 4 pairs of Fatbaby women's boots. they have a good grip and roomy toes. Keeps out the city slush. Some are better than others-the metallics may have a bit of stitching on the calf loop that is scratchy and could be done better.

Ordered 2 pairs of boots, during order process noticed one pair was wrong style, tried to cancel in the 30 min. allotted time, did not work. Returned both pairs still waiting for results. Staff very trained anti customer service. This process is now in the 4th week.

Ordered a pair of Boots. The boots that arrived do not match the description on the outside of the box fine I get that it happens. I have tried to reach out to Ariat to get an exchange. I am Currently on my forth attempt to get someone to issue an exchange. When I called them the Service rep said someone would reach out to request pictures of the wrong boot. That was 2 days ago, I have been checking my spam mail daily as well. I have never seen this level of incomp

I bought a pair of Ariat Wexford dealer boots a while back (over 12 months to be clear), thinking that I was investing in a good quality pair of boots that would stand the test of time. The build looked to be good, with a rubber sole but importantly a stacked leather heel which should last. After using the boots for around 18 months, I wore them in snow, after which the leather sole started to peel away revealing that the stacked leather sole was actually a plastic heel block with very thin strips of leather glued on. The leather had shrunk and peeled away from the boot revealing a white plastic block. I contacted Ariat Europe customer care to see if they’d be willing to offer a warranty exchange or repair. Being realistic (and accepting that they only provide a 12 month warranty) I also asked if they’d perhaps be willing to offer a discount on a replacement instead of unwilling to provide a goodwill solution. Ariat offered neither and told me to go to a boot repairer instead. The cost of the repair is approximately 70% of the cost of a new pair of boots so these are now an uneconomical repair. Ariat boots looked good from the start, but after time the poor quality has exposed itself. Ive stopped buying Ariat products and I’ve now chosen to support a local UK based company instead, that hand makes quality boots which are supported and can be easily repaired in years to come.

I ordered some boots and wanted to exchange for a smaller size. The return label could not be scanned so I sent 10 emails to request a new label. 0 replies..i get completely ignored. I ordered through klarna and they did not help me either. So I have to pay for boots I can't wear. I believe that they know I have to pay therefore they ignore me. I work in big equestrian store and never thought they treat customers like this. I will never recommend ordering through ariat directly. They will ignore customers and if a boot is faulty you have 0 chance to get your money back. Always go through a retailer your chances might be higher to get your money back. The quality declined anyways. The customer service is so bad and I think they do not appreciate them. Very sad!

We sent back a pair of boots, waiting on the replacement pair for over a month. When we called to see where they are, they claim they issue a refund which they DID NOT DO! I have now been calling for almost a week, they keep hanging up on me or no one answers the phone. We created a case online with them but they still are not responding.

I placed an order on December 17th 2024, here we are on January 10th and I have still NOT received notification that my order has even SHIPPED and have not received my order! I called and spoke with someone a few days ago and she couldn’t answer as to what was going on with my order and said that I would receive a phone call back, I am still waiting on the return phone call! At this point I just want my $170 back!!!!!! TERRIBLE SERVICE,I will NEVER order from their website again!!!!!