Ariat InternationalReviews of ariat.com

Schlechtester Kundenservice den man sich vorstellen kann. Meine Schuhe sind soweit in Ordnung, aber die Sohle war nach vier Monaten komplett durchgelaufen. Von der Firma kommen keine Rückmails, beim Kundendienst geht telefonisch keiner ran. Absolute Katastrophe. Lieber woanders kaufen

Ho ordinato a inizio Dicembre. Erano regali x Natale. Mai arrivati. Ho iniziato a sollecitare quando ho visto che sul tracking risultava consegnato. Ho chiesto un rimborso o una nuova spedizione della merce. Mai arrivato nulla.

Great products; however, if you don't want to keep the item it takes 14 business days to get a refund. That is Monday through Friday--so they end up keeping your money for 20 days...seems a little strange. They can charge you right away, but after they get the product back it takes DAYS to get a credit.

I would give no star's if there was that option. 2 months waiting for some boots for our grandson. After emails and being told to be patient and 30 odd bullshit tracking updates all over China, they now tell me they have been delivered which they haven't. My account shows I have never purchased anything; they have my money I have nothing. Absolute scam.

I bought a hoodie on January 12th, 2025. The payment went through immediately, and the product was shipped very quickly and efficiently from a warehouse in Southern California. I was impressed with the speed of this service. The hoodie was smaller than the measurements on the website, which appear close to that of Carhartt. It did not fit well, and the hood was too small for my liking. Not a big deal, I can return it (or so I thought). I went to the website, put the return through, and got a UPS QR code. I shipped it back to them on January 16th, and got an email on the 17th from Ariat with the tracking. It oddly shipped back to a warehouse in Kentucky, not the warehouse of origin. It took a week to get there, I received an email on January 24th (12 days since I ordered it) saying they'd received it. On THAT email it said the money would take up to 14 BUSINESS DAYS to get my money back. I couldn't believe what I read, presumed this is just standard verbiage, and moved on. It's now January 31st, 2 weeks since I sent back the hoodie, and I have no money refunded. I called Ariat, waited on hold, and was informed that 'due to the holidays' they had delayed response times. Read almost every review about this company, and you'll see very clearly this is NOT a holiday issue, it is standard procedure, and almost every single review is about this issue. My item was purchased after the holidays, not during. Every review, from every time of year has this problem. I pointed this out to the rep I spoke to, and asked why it takes so long to refund funds for returned items. She yet again said it was because of the holidays. I politely explained again, that it was not a holiday issue, many reviews say the same thing from every time of year, and that it wasn't an acceptable explanation, and wanted to really seek to iunderstand why there was such a lengthy procedure. I'm now waiting for a supervisor to call me, which the customer service rep could not tell me when. I asked if I should expect a call today, and the poor customer service kicked in even more. I had worn her pateicne thin by being a polite enquirer. She said it was unlikely anyone would be calling me back today. My review of this company is they are fast to take your money, fast to get your items to you. But... pray you never have to do a return, because once they have your money, they like to hold onto it for dear life. They offer terrible, weak, pointless excuses, that make absolutely no sense, for their unacceptably slow processes. Today, there's not a retailer I've bought from in the past 5 years, that hasn't had my money back to me within 1-2 days of my return getting to their warehouse, and most companies refund you the moment they get the UPS shipping tracking on the return. It's now 2 weeks since I shipped the hgoodie back from UPS, and I have $0.00 returned from Ariat. Ariat is holding my money hostage, and thousands of other people's, while it earns interest in their bank account. Unnacceptable way to do business online today. I will never buy anything of theirs I can't buy in person from a retailer, where I can do the return in person, myself. Probabvly just won;t ever buy anything again from them, as this is ridiculous. They have a terrible rating, because they earned a terrible rating. You'll notice there are ZERO responses from them here on Trust Pilot, either. Stay away from Ariat. February 4th Update: I still don't have my money back. I still have not been called by anyone, let alone a supervisor from Ariat, to follow up with me. 2 weeks, 4 days, and counting. Zero money in my account from Ariat. UPDATE: IT took this company LONGER THAN NINE MONTHS TO REPLY TO THIS REVIEW!!!

I am waiting for an answer on a refund/exchange (Ariat UK) case concerning a returned item (boots that only cause big blisters because they were manufactured to tight) for 3 months !!!!! now. Unbelievable. Not only the Quality is getting worse, the warranty and customer Service is a joke. Very sad that once very good products /company turned into a fake.

MY REVIEW IS STRICTLY ON ONLINE SERVICE!! I purchased 2 pair of boots online and didn't receive them until 18-21 days later. Normal delayed delivery should only take maybe 5 days longer than the typical 2-4 days for regular delivery. Not the case! I finally returned one pair since I didnt like them. After 8-10 days, I finally recieved an email stating that my item was received and it would take upwards 14 days to receive my refund (showed me the amount I'd receive too). Welp, today, 20 days later (6 additional days from the 14 days), I receive yet another email stating that they received my return and are processing my refund and it will be on its way 12-14 days. What the heck!?!? Now I have to wait another 2 weeks to get my darn $. It will soon be 60 days from when they recieved my item to when I get my money back. Ri-F-N-diculous!!! Oh and to also add, you can not get a refund in the store!! Only an exchange. So pitiful! I will never ever buy anything online and probably will not buy anything in the store either. I will say, I loved the boots I kept! stylish and comfy!

Customer service is the worst. I ordered jeans 5 weeks ago that are lost in a FedEx facility. Upon trying to speak to Ariat customer service they will put you on hold and never come to the phone. So I placed a claim 5 times! Asking them to refund me or cancel the order. They proceed to give me a return label! What?! I never received the item and they can see that with the tracking number. I had to dispute the charge in order to get a refund and never did speak to an actual person. Ridiculous and frustrating considering their “family “trademark