Arabella hairArabella Hair is a brand specializing in human hair wigs and hair extensions, Arabella Hair Products Co., Ltd is one of the world human hair suppliers who integrates researching, designing, producing and trading hair beauty product. With over 30 years' experience in hair products, we have already enjoyed a good reputation and established a close relationship with retailers, wholesalers as well as business agents throughout the USA, the UK, Canada, South Africa and many other countries in the world.
Arabella hair (arabellahair.com) has 1,354 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Hair Care & Styling · Istanbul, Turkey, Florida
Excellent
Hair Care & Styling · Worcester, Massachusetts
Excellent
Hair Care & Styling
Excellent
Hair Care & Styling
Excellent
1,354 approved reviews, newest moderated first
Jalynn B.
The wig came on time. Great quality overall
Response from Arabella hairJun 10, 2026
Hi Jalynn Brooks Thank you for your feedback! 💕 We're so happy to hear that your wig arrived on time and that you're pleased with the overall quality. ✨ We truly appreciate your support and hope you enjoy your new look! Thank you for choosing us, and we look forward to serving you again in the future. 💖😊 Arabella hair
Ora H.
One of the best wig companies I’ve purchased from so far! Customer service was efficient and hair was shipped out within 48 hours. Quality of the hair was amazing, came exactly as advertised!
Response from Arabella hairJun 9, 2026
Hi Ora Hunters Thank you so much for your kind words! 💕 We're thrilled to hear that you had a great experience with both our customer service and your wig. It means a lot to us that the hair arrived quickly and met your expectations exactly as advertised. Thank you for your support and trust—we can't wait to serve you again in the future! ✨🥰 Arabella hair
Aaqila T.
No clue how this company has a 4.5 they sent me the worst wigs I’ve ever purchased. The hair was rough and stringy and overall poor quality I would’ve done better to get a synthetic one from Amazon . It was not the one pictured on the site. Their website says they accept returns BUT THEY ARE LIARS. They say they’ll start the return and tell you that they’ll be a $20 return fee then they ask if you’re ok with it and when you say yes they send you 20 emails trying to make you change your mind saying things like “you’ll have to pay duties “ “the return will probably take a month “ and still ending with “if you’re ok with that we’ll start the return . Let us know “ They just stall and lie , they never send you the information to do the return and just continue to offering partial refunds to keep the wigs. I spent $436 . Their offer ? $50 partial refund , then $80 , then $130. I went back and forth with them COUNTLESS times . They even suggested that i resell them to a family friend!! It’d be different if the site said no returns but to blatantly lie is absolutely disgusting business practices
Response from Arabella hairJun 8, 2026
Hi Aaqila Thomason We are truly sorry for the frustration and disappointment this experience has caused you. Please rest assured that if the wig is unused and meets our return policy requirements, you are absolutely eligible to return it. The reason we ask for photos before processing the return is not to prevent a return, but to help us verify the condition of the item in advance. This allows us to issue your refund much faster once the package arrives, rather than having you wait for a factory inspection after receipt, which could further delay your refund. If, after review, the item does not meet the return requirements, we will discuss available solutions and compensation options with you. Our intention is never to force you to keep a product you are unhappy with. Any partial refund offer is simply an optional solution that some customers choose for convenience, not a requirement. We understand your concerns regarding the return process, and we sincerely apologize if our previous communication made you feel otherwise. Your feedback is important to us, and we are committed to working with you toward a fair resolution. Thank you for giving us the opportunity to address this matter. Arabella hair
Nicole B.
I didn’t have a lace the lace was bad. It kept falling off my head, and I can’t curl it it. The curls fall out every time I curls it. So can I get a refund? I did not like this.
Response from Arabella hairJun 6, 2026
Hi Nicole Boyd We're sorry to hear that you're unhappy with the wig. We sincerely apologize for the inconvenience caused by the lace and curling issues you experienced. Please contact our after-sales team at the support email address with your order number and photos/videos of the product. Once we receive the details, we will carefully review your case. If your order meets our return and refund policy requirements, we will do our utmost to assist you with the return and refund process. Thank you for your understanding and cooperation. We look forward to helping you resolve this as quickly as possible. Arabella hair
Nesey J.
I love how you can adjust the wig to fit your head and how they are beginner friendly so you can apply the wigs yourself instead of paying another hundred or two hundred to have them installed.
Response from Arabella hairJun 5, 2026
Hi Nesey Jones Thank you so much for your wonderful feedback! 💕 We're thrilled to hear that you love the adjustable fit and beginner-friendly design of our wigs. Being able to install your wig yourself not only makes styling easier but can also save a lot of time and money. We truly appreciate your support and can't wait to serve you again with your next wig! ✨😊 Arabella hair
Jazz
Great unit! The hair very soft and manageable. No shedding or smell. The shipping was very fast. Great customer support as well.
Response from Arabella hairJun 3, 2026
Hi Jazz Thank you so much for your wonderful review! 💕 We're delighted to hear that you're loving your unit and that the hair is soft, manageable, and arrived with no shedding or odor. ✨ We're also glad you had a great experience with our shipping speed and customer support team. Your satisfaction means everything to us! Thank you for your trust and support, and we look forward to serving you again soon. 🥰💖✨ Arabella hair
Sherree R.
It arrived so fast. The hair is beautiful and soft. I will be ordering again soon. Thank you
Response from Arabella hairJun 2, 2026
Hi Sherree Ray Thank you so much for your lovely feedback! 💕 We're delighted to hear that your order arrived quickly and that you love how beautiful and soft the hair is. Your satisfaction means everything to us. Thank you for your support, and we can't wait to serve you again on your next order! ✨🥰 Arabella hair
Melissa J.
Love this unit
Response from Arabella hairJun 2, 2026
Hi Melissa Jones Thank you so much for your kind words! 💕 We're thrilled to hear that you love your unit. Your support means a lot to us, and we truly appreciate you choosing us. We hope you continue to enjoy your hair, and we look forward to serving you again in the future! ✨🥰 Arabella hair