Arabella hairReviews of arabellahair.com

Response from Arabella hairOct 22, 2026

Hi lulabelxlulabel, We’re sorry to hear that your wig didn’t meet your expectations. We understand how frustrating it is when the fit, lace quality, and hairline density aren’t what you hoped for. Our wigs are designed to provide a natural look, and we take your feedback seriously. Our 13x6 wigs come with an adjustable cap, but we understand that the fit may not be suitable for everyone. We’d appreciate the opportunity to review your concerns about the cap size and lace area. Please contact our customer service team with your order details so we can look into this matter and help find a suitable solution. Thank you for your feedback. Best regards, Arabella hair

Response from Arabella hairOct 8, 2026

Hi Toni G,​ We’re sorry to hear that your experience did not meet your expectations. We understand how frustrating it can be when a wig does not arrive looking as you expected and when the return process feels inconvenient.​ We take product quality concerns very seriously. Sometimes wigs may appear flat or compressed after shipping due to packaging and transportation, and gentle styling can help restore the intended shape and volume. However, we also understand your concerns regarding the wig’s appearance and appreciate you providing feedback.​ Our customer service team works to assist each customer according to our return policy, and we apologize if the communication process caused any frustration or inconvenience.​ We would appreciate the opportunity to review your order details and better understand what happened. Please feel free to contact us, and we will do our best to assist you.​ Best regards, Arabella Hair

Response from Arabella hairOct 8, 2026

Hi Kelly Guda, We’re sorry to hear that your experience with your purchase did not meet your expectations. We understand your concerns regarding the packaging, appearance, and the condition of the wig upon arrival. We would like to clarify that all of our wigs are new products and go through quality checks before shipment. Sometimes packaging during transportation may affect the appearance of the wig, and styling may be needed after unpacking to achieve the intended look. Our customer service team aims to help customers find the best solution based on the situation, which is why we may provide alternative options such as a partial refund. However, we are always willing to assist with return requests according to our return policy. We sincerely apologize for any frustration caused during the communication process. We would appreciate the opportunity to review your order details and help resolve this matter. Please feel free to contact us, and we will do our best to assist you. Best regards, Arabella Hair

Response from Arabella hairOct 8, 2026

Hi Luz Velez, We’re sorry to hear that your experience did not meet your expectations. We understand how disappointing it can be when a wig does not look exactly as expected after comparing it with online photos. Our product photos are taken to accurately represent the style and color of our wigs, but slight differences may occur due to lighting, camera settings, screen displays, and individual styling. We also provide return options according to our return policy and always aim to assist customers in finding the best solution. We’re sorry if our communication made you feel that your concerns were not addressed. We would appreciate the opportunity to review your order details and better assist you with your return request. Please feel free to contact our customer service team, and we will do our best to help resolve the issue. Best regards, Arabella Hair

Response from Arabella hairSep 15, 2026

Hi Elizabeth Ramos-Boyce, We’re truly sorry to hear that your experience with our Burmese Curly drawstring ponytail did not meet your expectations. We take concerns about length, density, shedding, and hair quality very seriously. Our products are made according to the specifications listed on the product page, and we do not intentionally use misleading manufacturing practices. However, we understand that the finished appearance and curl pattern can affect how the length and density are perceived. We would be happy to review your specific order and photos of the ponytail to better understand what happened. Please reach out to our customer service team so we can investigate this with our quality team and work toward a suitable solution. Thank you for bringing this to our attention. Best regards, Arabella hair

Response from Arabella hairAug 21, 2026

Hi Vanessa Falcon Thank you for sharing your concerns with us. We completely understand how disappointing it can be if the wig does not look as expected. We would also like to kindly clarify that all reviews submitted to our website need to go through the platform’s review process, which may take some time. We do not have the authority to manually delete or remove customer reviews. Regarding the thinner area at the front, the appearance can sometimes be related to the pre-plucking process and the design of the hairline, which is intended to create a more natural-looking hairline. However, we understand that the result may not meet everyone’s expectations. For the specific issue with your order, we would sincerely appreciate it if you could contact our after-sales team via our customer service email and provide your order number along with the photos. Our team will carefully review the situation and do our best to assist you. Arabella hair

Response from Arabella hairAug 12, 2026

Hi Asanda Goba, We’re truly sorry to hear that the wig did not meet your expectations. We understand how disappointing it can be when the density, length, or overall look is different from what you expected. We take product quality seriously and always aim to provide wigs that match the description. We’re sorry that this purchase did not give you the experience you hoped for. We would appreciate the opportunity to look into your order and assist you with a proper solution. Please kindly contact us with your order details, and our team will do our best to help resolve this issue. Thank you for your feedback, as it helps us continue improving our products and service. Best regards, Arabella hair

Response from Arabella hairJul 16, 2026

Hi there, Thank you for your detailed and honest feedback. We take such complaints very seriously and hope to resolve each of your issues transparently. We really want to help you resolve your problem. Regarding the DHL claim, it takes time and a process to successfully file a claim with DHL. Once the claim is successful, we process refunds for customers as soon as possible. We hope you understand. Regarding your request to delete the review, we hope that if you are satisfied with our efforts in handling your issue and processing your refund, you can delete the negative review. We are not threatening you to remove the negative review. We sincerely apologize for any offense or inconvenience our request has caused you. Please contact our after-sales team to obtain your refund. We understand that no apology can undo the stress and disappointment you have experienced. We are committed to learning from this experience and improving our processes. We kindly request that you consider updating your review after receiving your refund to reflect that the financial issue has been resolved. We also fully respect your right to share your honest experience. Best regards, Arabella hair