Deborah M.
Don’t waste your money like I…
Don’t waste your money like I regretfully did . I spent the last 3 days going back and forth with their extremely lame customer service that talks in circles and doesn’t take accountability or even try to fix any of the issues. They couldn’t care less. Aggravating! Just defends and skirts around what you want addressed. My first issue was the length. They are extremely sneaky and misleading about that , so be aware. If you think you’re getting 18 inches , you’re getting 14 only.The picture of the models and size chart should be on full display right along with the other pics they have to promote it . They defend their shady way of measuring from the top of the head down. So that shortchanges the length , but want you to spend the extra money you’re getting less of. Other wig companies didn’t do that. When I ordered 18 inches , I got that from them. I should have stuck with the one I ordered from before. Most of them measure from the nape down , not this deceitful crap Arabella pulled. I also brought to their attention the bad quality of the hair. Breakage down the strands and it’s so thin ! I basically blew money I saved up for , for something that I won’t be wearing ! I want nothing to do with them ever again 😡
Response from Arabella hairJul 2, 2026
Hi Deborah Macleod Thank you for taking the time to share your honest feedback. We're truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for the frustration this has caused. Regarding the hair length, we'd like to clarify that the measurement method we use follows the industry standard for wigs. Hair length is measured from the crown (top of the head) to the ends with the hair fully stretched straight. This is the standard measurement method used by most wig manufacturers. We understand that different brands may present or explain their measurements differently, which can understandably lead to different expectations, and we appreciate you bringing this to our attention. As for the other concerns you raised, including the hair quality, thickness, and your overall shopping experience, we take your feedback very seriously. We have already documented your comments and will forward them to our product and quality control teams for a thorough review. Feedback like yours is important to us as it helps us identify areas where we need to improve. We understand how disappointing it is to save up for a purchase and feel let down by the final product. While we regret that we weren't able to provide the experience you expected this time, we genuinely appreciate you sharing your thoughts with us. Thank you again for helping us improve. Arabella hair