Shane C.
Bad Review Well Deserved
I don't leave many bad reviews. Normally, I would just take my business elsewhere, but the more I thought about this, and the company saying that I am a potential "FRAUDSTER" I couldn't let this go. And this to me is well deserved. I purchased from these guys online for the first time this past Sunday with my credit card, a credit card that I've had for years. It wasn't much, $120 for a trigger. Everything went through so I thought that I was good to go. Next morning my order had been canceled. They canceled my order with out doing the decent thing and letting me know first. I had to email them to see why my order had been canceled. They did email me back stating that they use a company called "No Fraud", and that I didn't pass their security analysis, pretty much calling me a "fraudster". Unbelievable! I have purchased thousands of dollars from other online gun stores with this same credit card, and I've never had this happen! I used this same card to purchase a $2,500 Daniel Defense ar10 a month ago from Tombstone Tactical! On this purchase, I was also using the exact same address for shipping that's on my credit card for billing, I've lived at the same place for years. Anyways, I got what I was after within a few minutes of being canceled at Optics Planet! Just because your order goes through with this company doesn't mean that you are getting your items you just purchased. They cancel your order with out calling or emailing you as well! BUYER BEWARE!
Response from AR15 DiscountsDec 1, 2023
Hey Shane. I am very sorry for the issue you had with our customer service. Unfortunately, the order was declined due to our fraud protection software, but in no way are we calling you a fraudster, and that was never said in the email chat with our customer service team. NoFraud uses a myriad of different factors when determining to pass or fail an order. We do use NoFraud because the amount of fraudulent orders on the internet has skyrocketed, and started to hit our company hard in 2020 and 2021. I would be more than happy to speak with you about why the order might not have passed, if you would like to email me at [email protected]. Best, Michael Earnest




