AR15 DiscountsReviews of ar15discounts.com

I bought a red dot and it arrived dead. I've spent over 2800 dollars with them over 2 years. Not the biggest spender by far but definitely a consistent and loyal customer. They required a video of the optic not working in order to move forward with a return. Definitely not industry standard and not stated any where in the return policy. Now they are not replying to my emails and I still have the broken optic. I'll never use them again. Pro tip, don't judge companies by their prices or how fast they ship. Judge them by how they handle problems. Ignoring customers and asking for ridiculous requirements to return an item that was broken when it arrived isn't a company that will get another penny from me. I wouldn't recommend buying optics from them, the QC isn't there and neither is their customer service. You're just a number and when you need a return you definitely aren't a priority.

This is the first time I've had a missing item(s) from my order. I sent an email off with the information they asked for and it's been 2 weeks since I sent it and I've gotten no reply from thier customer service about anything. So I'm not sure if I'm getting my shorted 2 items or they're still investigating or what. What products they sell I've had no problems with but it's frustrating when you have a problem and you get no replies or action to your request. Update. After trying live chat with ar15 discounts. I finally got a email (although I'm pretty sure it was computer generated) to tell me the time frames for response. Still no update about out come yet. Hopefully this week. 2/10/2025 Final update: Finally got a reply via email (I missed the phone call because I was at work) they gave a in-store coupon which is fine I reordered what went missing in the order and got the picatinny rail that I wanted so all is fine in my world again.

Lately their customer service has been nonexistent. I have an issue that could be fixed by having the items shipped back and replaced or refunded under warranty but anytime I chat with customer service they keep saying someone will get back to me eventually or that the item is past the return policy. When trying to call them directly or Dirty Bird Industries (Sister Company) both numbers simply say "The party you are calling cannot accept calls from this location"

I have purchased from AR15Discounts.com several times and each time the wait on shipping gets longer and longer. I have reached out to the company several times and never get a response. I know it is the holiday season but is should not take over 2 weeks for an in-stock parts order to ship. Once/If this order I made on Dec 22 gets shipped I will not be buying from them again. Something is happening internally at their company and it is showing with all the recent poor reviews.

I purchased a Velocity trigger (order #AD940179) on 11/24/23 & have made 4 attempts to contact AR15Discounts for a return. I have received 4 auto reply emails confirming receipt of my requests promising a response as soon as possible, but never a real response. I made 3 requests through their chat window & the initial request was through their web site email. I have had several positive purchase transactions with them but something is falling apart with this company. Since I posted this review AR 15 Discounts has responded to my earlier requests for a product return authorization. My return request was readily accepted & is in the mail. This return has been the only negative issue that I have had with them and will continue using them in the future! Always great value in their products.

Recently ordered a SI enhanced lower parts kit which included the trigger, hammer and disconnect. Everything shipped fine but there was no trigger, hammer, or disconnect. Contacted support and waited about a week for a response. Understandable because of the holiday sale. Basically got a 10% coupon code for my inconvenience. Did not receive everything I paid for and most likely will not use my inconvenience coupon code. Ever.

I placed an order on 08/07/23 and was set to be delivered on 08/10/23 as I had a marksmanship competition coming up the following weekend. The order was shipped through UPS and was lost in transit as soon as it reached my state. I spoke to several people at UPS and was told I had to file a claim (1 claim for every item in the order, there were 8 items) so I did so. UPS told me it would be 8-15 business days before they could resolve the issue and that I had to reach out to the distributor (AR15 discounts) and request a replacement or refund to the order. I sent several emails and tried to use their callback request form and have heard nothing from them. It has now been over 1 week and still no response or update on my order. Long story short, I missed my competition and lost out on the money I had spent in preparation for the competition and the money I had spent through their website on the items I purchased. As a consumer, I’m displeased all around. You shouldn’t have to do anything but order, pay, and receive your items. Not call, email and be on the phone with several people and send several emails trying to fix someone else’s errors only to get no response. Ultimately, I would not order from this company again. It was my first order through them and will be my last as customer service is everything and there was zero customer service on my end.