AquaTruReviews of aquatru.com

4.1694 reviews
Industrial Supplies

AquaTru

About AquaTru

AquaTru water purifiers use patented 4-Stage Reverse Osmosis purification that transforms your tap water into pure, delicious, clean water you can trust. AquaTru removes what most filters miss — Forever Chemicals (PFOA/PFOS), Microplastics, lead, and more.

AquaTru (aquatru.com) has 694 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: aquatru.com
Website: aquatru.com
Category: Industrial Supplies
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 84% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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AquaTru reviews

694 approved reviews, newest moderated first

Tyler L.
May 13, 2026
I didn't receive my full order
I didn't receive my full order. I'm very upset.
Response from AquaTruMay 15, 2026
Hello Tyler, we’re sorry to hear about this issue and we understand how frustrating this must have been. We’ve opened a case for you under ticket #1035946 and your order number to ensure this is properly reviewed. Please contact our Customer Support team at 800-220-6570 and reference your ticket number so we can access your details and guide you through the next steps. We’re available 24/7 for you, and are here to help every step of the way. Team AquaTru / Ramon
Alexandr Perez F.
May 13, 2026
Everything is great
Everything is great, whish the company would make it more sustainable by recycling their own filters
Response from AquaTruMay 15, 2026
Hello Alexandr, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist. Team AquaTru / Melissa.
Michael G.
May 13, 2026
The purpose of our purchase was to…attain good, clean drinking water
The purpose of our purchase was to attain good, clean water. This product more than delivers what I was in search of. It just needs to be understood that it is not as simple as turning on the faucet. You need to earn it! It is accomplished by cleaning and maintaining the source water tank to keep your good, clean and refreshing drinking water readily available.
Response from AquaTruMay 15, 2026
Hello Michael, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier. Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist. Team AquaTru / Ramon
ROBERT A.
May 13, 2026
Freshwater on demand
Best water I ever tasted in my life. It doesn’t get any better than this.
Response from AquaTruMay 15, 2026
Hello Robert, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier. Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist. Team AquaTru / Ramon
Michael j S.
May 13, 2026
Ordering was easy and on time plus the…
Ordering was easy and on time plus the products are really good , water tastes great
Response from AquaTruMay 15, 2026
Hello Michael, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier. Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist. Team AquaTru / Ramon
Juliana O.
May 13, 2026
My unit doesn’t filter well
My unit doesn’t filter well. I’ve only had it for a few Months. I have descaled it and it still doesn’t filter.
Response from AquaTruMay 15, 2026
Hello Juliana, we’re sorry to hear about this issue/experience and we understand how frustrating this must have been. We’ve opened a case for you under ticket #1035837 and your order number to ensure this is properly reviewed. Please contact our Customer Support team at 800-220-6570 and reference your ticket number so we can access your details and guide you through the next steps. We’re available 24/7 for you, and are here to help every step of the way. Team AquaTru / Ramon
sara G.
May 13, 2026
The customer service representative was…
The customer service representative was friendly, informative, and made the sale.
Response from AquaTruMay 15, 2026
Hello Sara, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team. Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist. Team AquaTru / Ramon
Andrea
May 13, 2026
I love the quality of the water
I love the quality of the water. I feel good about giving my family clean drinking water and I thank you for that. I have only 2 concerns: when the machine is new it runs quietly, but within 6 months it's very, very loud. Also the filters are quite costly and with a family of 4 we are having to change all of them every 6 months. Perhaps I should have purchased a larger model, but that too is quite costly.
Response from AquaTruMay 15, 2026
Hello Andrea, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier. Your feedback truly means a lot to us, and we appreciate you choosing AquaTru. If your unit is running slowly or making noise, it likely needs maintenance. Please contact our customer service team at 800-220-6570 and request a free descaling kit. This will help reduce the noise and extend the life of your filters. Best regards, Team AquaTru / Ramon

AquaTruReviews of aquatru.com

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AquaTru reviews

I didn't receive my full order

Everything is great

The purpose of our purchase was to…attain good, clean drinking water

Freshwater on demand

Ordering was easy and on time plus the…

My unit doesn’t filter well

The customer service representative was…

I love the quality of the water

About AquaTru

About these reviews

More in Industrial Supplies

Top Armor

GemIQ - Headquarters

Academic chem lab

Seafarer Marine Supply Inc

AquaTru reviews

I didn't receive my full order

Everything is great

The purpose of our purchase was to…attain good, clean drinking water

Freshwater on demand

Ordering was easy and on time plus the…

My unit doesn’t filter well

The customer service representative was…

I love the quality of the water