AquaTruReviews of aquatru.com

Everything I expected from them immediate difference in our water the way it feels

We are really satisfied with our AquaTru under sink water filtration system. It makes me happy to know that my family can drink clean water without having to worry about a thing. We also own countertop one and it’s been great!

WE have had AquaTru for a many years and really like the unit. My last order was filters, got them in timely manner and not problems.

Very positive experience with this company. I bought aquatru carafe system. It came very quickly, and we tested the water before filtration and after (with an electronic device not just strips) The water was much cleaner after going through the system. So effectiveness was independently confirmed. The machine is reasonably quiet and easy to use. But on top of that we experienced incredible customer support: our unit was leaking a little from the bottom. Still working just fine but had to stand on a tray and we had to empty the tray sometimes. We reported it to the company and they first (very promptly) gave us some simple checks to perform to make sure we installed the filters properly, and when we confirmed that we did they immediately sent us a whole new unit. We were really surprised. It wasn’t a big catastrophic fault of the machine. It was still working, just a little inconvenient. And they were so strict on their warranty policy that it was enough to send us a whole new unit. 10/10. When in few years i upgrade to under-the-sink system im definitely going with aquatru again.

I purchased my aquatru smart may 8th and I haven’t received an update on shipping yet. After calling, I still haven’t received my shipping code.

Picked up one of the AquaTru' Stainless steel water bottles mainly for running and outdoor workouts, and it's honestly been a solid purchase so far. Keeps the the water cold for a good amount of time and feels durable without being heavy to carry around. The design is simple but practical.

I have the classic and I love it.

AquaTru has demonstrated gross incompetence and a disregard for consumer safety. After reporting a safety-critical leak on April 6, 2026, I was subjected to over a month of missed deadlines and broken promises. ​April 9: A replacement was promised but never shipped. ​April 18: An 'escalation' was promised within 5 days; it took nearly a month for a response. ​April 22: The company sent a return label that expired before they even shipped the replacement. ​May 13: Only after I initiated a bank dispute did the company attempt to ship a part and process a refund. The logistical failure and lack of communication forced me to spend dozens of hours of personal and professional time managing their warranty breach. Even after the merchant confirmed a refund was processed on May 13th, they have continued to send unsolicited hardware to my home on consecutive days (May 14th and May 15th). I have refused all late shipments to ensure the merchant retains their property and I receive my promised refund. This lack of coordination further documents the company's total logistical failure.