AqaraReviews of aqara.com

Support tried their best to solve the problem. They couldn’t. So they simply refunded me :) happy as a clam.

I thought I’d have a hard time returning my device, but the Aqara team was perfect. A huge thank you!

Servizio di assistenza clienti eccezionale, dopo aver specificato le problematiche di due sensori di movimento, me li hanno sostituiti in 3 giorni. Ottimo

I had an issue with the functionality of the app regarding the removal of a device. They responded in a quick and professional manor. The issue was on my end, but they assisted in troubleshooting the problem. No purchase date, support expired BS.

They responded with a clear request in grammatical English, and when I demonstrated a problem with the product, they replaced it.

Un tanto complicado, el inicio de contactar al área técnica de Aqara pero una vez que se logró la atención fue muy eficiente cordial y resolvió el problema al 100%

Была проблема с ошибкой 7163. Решилась почти мгновенно. Очень понравилось отношение.

Dear Aqara Team, I am writing to share some positive feedback regarding a recent experience with your customer support team. I recently reached out via email with a few questions regarding some products I purchased and how they were being shipped. Your support team responded promptly, and the representative was exceptionally helpful in clarifying my inquiry and addressing all my concerns right away. It is always refreshing to experience such fast, polite, and professional service. Thank you for your great support and for standing behind your products. Best regards, Danilo