April CornellReviews of aprilcornell.com

I ordered two night gowns. The quality was very nice, however, I have been trying to contact the company for 2 weeks now in order to exchange for a smaller size. They do not answer their phones, emails, or chat messages. They state they will get back with me. I finally printed a return label. Took pictures of everything I sent. I have a receipt. Not confident this company will ever respond without some serious action on my part. Very disappointing. I wonder who really owns this company. The customer service is not that of a nice little New England company.

Beware!--ordered several items; AC immediately charged my bank account; did not receive the items, and did not receive shipping info as stated on AC site; emailed 2x inquiring with no response; called customer service, waited on hold for over 15 minutes, then prompted to leave message with a promise of a return call-- never received a response. Shameful and deceptive!

I placed an order a couple of months ago on-line for a Kaftan that I have still never received. I have reached out to this company to try and obtain the status of my order and I never receive a reply to my emails and my voicemails are never returned. The phone is never answered. It seems that I have been ripped off.

I am leaving a negative review hoping that April Cornell will take notice of my feedback. I have enjoyed the products, but there is no way to communicate with this business. They do not answer their phone in person, and do not respond to voicemail or e-mail messages. This is unacceptable to me as a consumer. I hope April Cornell gets their customer service organized. The product is important, but customer service is a critical aspect of their business, and it is shocking they don't know this.

The five dresses I've purchased were all adorable and well made! The half slip was lovely as well! I've been buying these dresses for seasonal dressing, and have been pleased with each purchase. I bought a red floral for Christmas, a green floral for Thanksgiving. The floral teal dress is for St. Patrick's Day, and a blue jean dress for any day. My pastel peach dress is for my upcoming birthday! The half slip goes under all of them. I love this company!

I wish I knew about this company before I ordered. I bought a dress, it looked pretty on line, but it seemed cheaply made. I needed to return this dress. Initial shipment cost me $12, to return it they charged me another $12. So I am out $24. In addition it was 3 weeks after I returned dress, and I still did not have a refund until I contacted them, then suddenly my refund appeared, minus $12 for returning item. Not good at all. I would not recommend doing business with this company.

The dresses are often longer than they look in the catalog and online. The colors are different shades as well sometimes. Some clothing is made with gauze fabric which is usually an inexpensive fabric, but the price does not reflect this, although I hope the extra cost is going towards labor. LOVE all the lovely fabrics used otherwise and have found the customer service very attentive to my issues in the past.

Very unhappy experience with April Cornell. I placed an order 2 weeks ago for a pair of boots for a Christmas present. The credit card was promptly charged for the price of the boots, plus an exorbitant s&h fee, but I bit the bullet and bought them. It said they were "In Stock". After not hearing anything for 12 days after placing the order about the boots being shipped, I tried to use the website to determine the order status with no luck - very poor website design. The only way to "Contact Us" was via email. It took them 2 days to respond, only to be told that the boot was no longer in stock in the size that I had ordered and paid for. Who knows how long it would have taken them to get around to notify me that they were not honoring my order, and I would receive a refund in 2-3 days with processing.