April CornellReviews of aprilcornell.com

I have never purchased anything from april cornell. And was about to make one when I decided to read the reviews. It has persuaded me to shop elsewhere.

I was sent a nightgown with rust stains on it-it also looked like it had possibly been washed,returned to the company and then sent to me. There is NO customer service, they will not return calls and they do not return emails. Very frustrating as I have purchased many items from this company over the years and now for whatever reason have no ability to get an issue resolved due to their abysmal customer service.

I returned a dress that took several weeks to receive and when I finally got it was not what I expected. Canada Post provided a receipt with tracking so I was able to check to make sure the item was returned on time. The dress was received on June 3 … it is now July 7 and to date I have not received a refund to my credit card! One email response stated that there is a delay in refund payments and to expect the refund in 2-3 weeks. Well, it’s several weeks past the date of return and nothing has been done. I sent out more emails with no response. I won’t be ordering from this company again. Sadly, I may never get my money back. L Fraser, Canada

Bought a Vacationer raffia hat from April Cornell. What they shipped looked like a factory second with very visible fraying along one side of the brim. Emailed customer service; no response. Wrote a review of the product on their website; they did not post it. Their return policy allows for credit only.

What happened?! I used to be so happy with April Cornell’s products and service! But recently, I made a purchase and returned the items within the allotted time and proper paperwork and have not received my refund in a month. I’ve written an email, called and left a message and have called and waited on hold forever many times and they hang up after a certain time. Where are you guys?!

I am so disappointed in what has happened to April Cornell. My favourite summer dresses are from April Cornell, but they are from several years ago when the quality of the cotton and the quality of the colours was far superior to what the company is putting out now. They have cut corners by using inferior, rough cotton which does not hold its shape. Not only does this affect the look and feel of the garment, but also the colour, as poor quality cotton does not take colour well. The good quality sewing is wasted on these inferior fabrics. The colours on their website are a tribute to photoshopping and do not reflect the actual colour of the garments. Be particularly wary of ordering anything in the fuchsia or pink range as the colours on their web site bear little resemblance to the colours in person which tend to be muted and earth toned and not the lovely cool colours that appear on the website. It is ironic that the founder, April Cornell, claims to be focused on colour. If only the company would return to using the better quality cottons of 5 years ago, I would be a customer again. Be prepared to wait for several weeks for refunds and you may have to ask the credit card company to reverse the charge. Buyer beware.

I ordered a dress, a cardigan and a hat. The clothing was nice enough, but I wanted to exchange the damaged cardigan. The invoice said if I wanted to make an exchange I had to contact their customer services first. Only, there is no customer service. At all. And I don't mean they are rude. I mean, they don't exist! I called and waited "in line" until they hung up on me. So then I called and (obediently) left my number and a good time for them to call me back. But nobody ever called. So then I called again and waited. They disconnect you after an hour or so. Then I left more messages. No answer. I emailed. No response. There is no customer service!

Have been trying to get in touch with them about a dress that needs to be returned! The dress is good quality but it runs very large. No answer or return call from Customer Service on several days late last week and no email response either! The last date that was attempted was today 6/18/24. I already ordered a new size but if I do not hear back from them for this return, I will NEVER order from them again!