April CornellReviews of aprilcornell.com

April Cornell carries lovely clothing and home goods. I've been a regular customer for years. My 2-star rating is for their shipping and returns practices once you place an order online. They are very slow to ship your items, despite their steep shipping rates, but they are incredibly slow to process reimbursements on returns. The last order I placed was not shipped until 7 days after I paid for it. For returns, credit cards are not credited until 4 to 7 weeks after they have received the return. Through all these lengthy delays, April Cornell Customer Service has NEVER contacted me to alert me of the situation. Each time I've called them to follow up, the representative is pleasant but unapologetic. This is obviously how they choose to conduct business, but to me, that is unacceptable in today's marketplace.

I go back to this company through the years for quality clothing that lasts. If I need to return something it is done with courtesy by their customer service. They even follow my delivery instructions when I order online and don’t call in an order. They make more clothing in rayon these days when I expect cotton, so now I am careful to check the material before purchase.