April CornellReviews of aprilcornell.com

The customer service is terrible... you cannot get any access to their online * start return* ... if you put in the information, they ask for ... the only response you get is we could not find that order!! So, I decided to call customer service, they're so happy to assist you, that they will not answer the phone and also, they will not call you back when a message was left for them, and while I cannot get a prepaid label to return the item, I will send it back on my own .... the dress I ordered was not even close in color to the dress in the catalog, the quality and design is not worth the price I paid.

These dresses look and fit exactly as anticipated but the quality of the fabric is not what I expected. One dress I anticipated to feel like a med heaviness linen-cotton (what the picture looked like) but instead was almost as thin as gauze. The other made me feel hot and uncomfortable immediately as it is some sort of mesh material, likely plastic, and it smelled like some chemical when I opened it. I feel the quality does not match the price.

Wish I had read the reviews before purchasing, terrible customer support so I agree, DITTO. No return phone calls after two days and three messages. Also no responses to emails from their customer support team. Buyer beware.

I am sad to have to add to the negative experiences with April Cornell. I read the review that said, "Nightmare". I have to say, "Ditto". I ordered three dresses. Could NOT get them to send me a return label, so sent two back at my own expense. Have yet to see a credit come my way after two weeks. The third dress I needed to exchange for a different size. Was told I would be emailed a label and directions. Again, after three weeks, nothing. No returned calls or emails. I am now beyond my 30 day allowable exchange period. I have given up on them and am keeping the one dress that is slightly too large. Will not feel great wearing it. This was my second time ordering from AC. I was excited because their catalogs promise such beautiful items found nowhere else. The service made this such a stressful experience I will never order from them again. This is not what I wanted, as I like their style. If you are absolutely positive about your size and KNOW you'll be happy with the fabric, color, length, etc. then go ahead and order. If you even have an idea you might need customer support, don't place your order. It's not worth the time and worry. You'll be out your money, for sure. Sorry to have to write this, but felt I must share the caution.

NADA Zero response from customer service for an exchange. Multiple phone calls with the same recording about how their call volume was exceptionally busy. Multiple messages and emails, still no response. Finally gave up and returned what I had hope to exchange.

Have ordered from this company for several years and initially had great service. The last two orders were nightmare experiences. On one, they mixed up my orders with another customer. Several months later, it was resolved. Currently, an error occurred and I received 2 identical orders. Have attempted to contact them daily (for 5 days) by the number posted, as well as sending an email. Have not received any response. Does this company still exist? They seem willing to take the money but not to deal with customer service issues.

I ordered several items and the delivery was slow. They sent me some of them and back ordered another product without telling me. And now I cannot get an answer from them or a cancellation. My next step will be to go to my credit card company and lodge a complaint.

Worst customer service I have ever seen. My order was shipped missing one item that I was still charged for. Tried calling them for three days but it is impossible to reach a live person, they don’t even have one person who answers the phone, all calls go directly to voicemail. When someone eventually emailed me back I was promised the item would be sent out, then I received a notice by email they were refunding my credit card instead. So now I have one of two matching cushions. This is a terrible company, don’t give them any business until they start proving adequate customer service.