Appliances of AmericaReviews of appliancesofamerica.com

Great price excellent service and honest advice

Appliances of America was significantly less than all other websites I visited. With no tax and free shipping, I was very happy when I made my purchase. However, the timing didn't go as planned. I thought I would be getting my appliances in 3-4 weeks, but it turned out being 10 weeks due to high demand during the Labor Day sales. We didn't need the appliances right away, but I actually had to call to figure out when they were supposed to come. When I had a hard time reaching someone I started getting concerned, but when I finally got through to Billy he offered to extend my warranty by a year to make up for the miscommunication. If I had to do it all again, I would definitely purchase from Appliances of America.

Purchased 4 appliances on 6/24. I found them cheaper locally so I called to cancel my order. Mr customer service offered a price match and said I would get a check for the difference after appliances were delivered. I received the appliances on 7/16. Called to get my refund check and I was told I would get it by 8/4. Check never came. I called on 9/24 and was told I would get the check by 10/30. Still no check. Called on 11/4 and again was promised a check that I am now waiting for. Mr customer service continues to make excuses for why I haven't received the check and each time says it takes 30 more days to get it. Please read all reviews and not just the good ones. Mr customer service asks for reviews to be written even before you receive your items so the transaction isn't even complete. I will update this if I ever receive the money I was promised.

After ordering a Samsung gas range, I got an immediate response from Billy Jackson informing me of a back order on that range and an offer to switch to an equivalent. Billy is professional and easy to talk to, makes me encouraged I ordered thru Appliances of America. There was no pressure to accept the change, just a delay, which we can handle. If the rest of the team is as comfortable as Billy, I will definitely be recommending Appliances of America!

I called to check on the status of my order and Billy Jackson was very helpful in finding out the status and helping with ensuring the expedited service I needed and added extra warranty for our oven which is also very helpful. Thanks for great service and pricing, we will definitely include Appliances of America in future appliance purchase research and decisions. Jim.

I was surprised at how exciting buying a refrigerator could be, I am happy with the price, but the service was exceptional. I am telling all my friends and letting them know about Billy and the company that he represents, thanks Billy, my next appliance will be purchased from you also. Does your company have a catalog I can show to my friends, and could you open a store in Cleveland, Ohio, we need companies like yours locally.

Billy helped my order for a gas oven. He personally followed up with me to confirm my order and special needs. He had a great sense of guest serive. It was great to have a business with a person like Billy.

Appliances of America won me over. A Samsung range over that is currently priced at Home Depo & Lowe's for $2449, I got for $1545. Thanks Appliances of America.