Appliances of AmericaReviews of appliancesofamerica.com

Having worked in customer service for the last 20 years its always refreshing when you come across a company that truly values customer service at its core and Appliances of America certainly fits that bill. Billy Jackson promptly called me the following day to confirm my order, I am not easy to get ahold of at times and he kept at till he was able to get me. He was extremely helpful in answering my questions and explained the shipping process. Two thumbs way up for Billy and Appliances of America, I will certainly be shopping there in the future for my other appliance needs. Chad Wallace

Honestly I am very very disappointed on the experience with Appliances of America. Though Mr. sales (well I doubt the business owner, sales, and customer service are the same person because my phone call always went to the same person no matter which number I called) sounds like a very nice guy and appeared to make efforts to fulfill the order. Here is my experience. I ordered bunch of kitchen appliances from Appliances of America (AOA) on August 22 because the price on AOA website was good. My credit card was charged the 3rd day. However, I did not receive confirmation email regarding to my order. So I called them. I was told I had to wait for about 4 weeks for delivery, or pay the express shipping service which guarantee the shipment in 10 days. I paid $380 for the express shipping. 10 days later, again I did not receive any update on my order. I called again. They told me my order is a big one. It was delayed and will be shipped within 4 weeks. 4 weeks later, nothing happened. I called again. Mr. sales/customer service asked me to rent a refrigerator using my own credit card and promised me he will reimburse me. So I rented a refrigerator. He also promised me he definitely will call me and tell me the tracking number on October 23. On October 23, he did not call me or email me. I called him many times. No response. I emailed him. I submitted a review to Trustpilot. On Monday October 26, AOA reported my review and stated no record of the reviewer. I submitted the invoice of my order to Trustpilot. Again I called AOA many many times. No response. It seemed that my call was screened. However, Mr. sales/customer service replied my email. The excuse is my order is again delayed, this time by hurricane. He promised it will be shipped out on Nov 6 and reimburse my refrigerator rental payment. At that point, I really could not believe any of his promises. He totally lost credibility after so many times of broken promises. I have waited for over 8 weeks after my kitchen is remodeled without appliances! So I cancelled my order. I would guess he will have other excuses on Nov. 6. Another thing worth your attention is on the 2nd day after my credit card was charged by Appliances of America, it was charged by some Brooklyn salon for about $1000 which I never ordered anything from. I noticed it and had to report to my credit card company and cancel my credit card immediately. Today I saw several reviewers also reported the similar situations. This is definitely the worst purchase experience I had. I do not write reviews so often. But I feel like I have to let you know. Be far away from Appliances of America!

We used internet to compare the price, decided to make a try order cross the country. Even we been waiting for a month, it's really worth, when you see the real professional guys come to your house make excellent installation! Avoid touching any lovely furniture! Great job! For sure i will suggest it to my people!

Order for kitchen appliances took 9 weeks to be delivered - even though delivery had been promised in 4 weeks. No updates on delivery time were given through the process - and automated customer service was useless. I specifically requested 2nd story delivery - and the delivery guys were totally unprepared without the correct equipment and saying they could not travel across any unfinished landscaping - after lots of phone calls they finally delivered using my workers for help. I had already ordered the same appliances for the 3 other homes through a well known Brooklyn based competitor - negotiating a better price and everything arrived in 2 weeks even with some items being out of stock and absolutely no delivery drama with similar site conditions.

I read good reviews about this company online so I figured my experience would be similar. It was not. I ordered a ice maker and beverage fridge in early June. Got a call in Aug saying that the units were discontinued and that the suggested replacements were $350 more and that the beverage fridge should ship with the week. I say fine, I just want some appliances. 3 weeks go by and nothing. I am not holding the discontinued appliance thing against AOA but it is unacceptable to be told that the appliances are shipping and then nothing happens for weeks. 9/11 I ask for my order to be canceled. 9/16 my order is canceled and I was told that my CC should be refunded in 10 business days. 3 weeks go by and no refund has been processed. 10/7 I finally get a call from the sales representative and they said it is going to be another 15 business days before I get my refund. So now if I am lucky, I might get a refund 6 weeks after I asked for my order to be canceled. That is unacceptable customer service in my opinion. I have a hard time believing anything this company says at this point since not one thing has been done to prove me wrong. I can't even talk to someone who would be processing my refund as my call gets screened by the sales representative and they blame the Jewish holidays and that they are in transition. Very very disappointed in my yet to be complete experience with AOA, I do not recommend using this company. Finally just called my credit card company to dispute the charge.

I placed my order nearly 10 weeks ago. A few days after placing my order, I received a call from "Mr. Sales" confirming many of the details of my order. Mr. Sales was very charming and confirmed that my order would be delivered within 15 to 20 days. My credit card was immediately charged over $5,000 for my order. Around August 20, I hadn't heard any updates, and my order still showed as "processing," so I decided email the company for an update. I received no response....so August 26, I emailed again....still no response. So, September 1 I emailed again, and also called the company. I spoke to "Ms. Customer Service" who was also very pleasant to talk to (and she mentioned receiving my emails and said they had already been forwarded to Mr. Sales), but again, could not provide an update. She said she would contact the "shipping" department and have them call me with an update within 24 hours. Despite several emails and calls, I did not receive any true update from the company, but there were a lot of excuses: jewish holidays, new order processing company, growth of the company, trucking company delays, factory delays, etc. etc. Finally, September 16 (yes, 2 weeks after my appliances were already supposed to be delivered), I was able to have a discussion with Mr. Sales again. Another round of excuses, and he promised my appliances would be on a truck to Colorado on October 1. He also agreed to various price concessions and refunds to compensate me for my delays. He promised his "accounting department" would cut a refund check to me very soon for the price concessions and refunds. October 1 came and went...no update, no refund check, no email, nada. I called Mr. Sales again on October 6. Mr. Sales provided me with another round of excuses (some the same; jewish holidays, processing company, growth of the company). By this point, I was very suspicious of whether they are a real legitimate business. After identifying several recent negative (and disputed) TrustPilot reviews and inquiring of the NJ BBB (please check them out - there's an alert), I decided to confront Mr. Sales to understand if Appliances of America is a real business. I asked Mr. Sales about multiple of my suspicions (many I cannot mention here as TrustPilot has informed me they are a violation of their policies), but to name a few: they do not have an office at the company address on their website, no other extensions work in their phone system other than Ms. Customer Service and Mr. Sales, donation buttons on their website do not go anywhere, etc. Mr. Sales was confrontational and recommended that I write the company's lawyers a letter and dispute the charge with American Express. This is not how I expect legitimate Company's to handle these types of inquiries or matters. I told Mr. Sales I just wanted my appliances, and was not interested in a legal battle. Of most concern to me, Mr. Sales refused to put me in touch with his supervisor, the company owner, or even name one other employee of the company. Odd, since they apparently have a "processing department," "shipping department," and "accounting department." Mr. Sales told me that I would not be able to talk to the Owner, but maybe one of his "representatives" may be able to contact me. My recommendation, steer clear....and if you've already ordered, cancel your order and immediately dispute the charge. Thinking about ordering? Do some online research first. I suspect that the delays in processing orders are simply to push the credit card payments past the dispute period - so you are out of your money and will not get your appliances.

Do yourself a favor and read some of the other reviews - long story short, this company appears to be a scam. After ordering a $1900 refrigerator, I was told it would take 4 weeks to arrive and that I'd get tracking info on the 3rd week. After no communication from them by the 4th week, I called and they said it would take another 4 weeks. When asked what the reason for the delay was, they said demand (?) and quickly tried to change the subject and offer a warranty or installation. The fact is, they could not offer a guaranteed ship date, so after more lack of communication from them I cancelled my order and opened a fraud claim with my bank. Additionally, their representative asked me for a favorable review (after placing my initial order) before I had even received anything in exchange for a small discount, which I never got! The email in which this request was made was incoherent, sensationalized, and borderline comical - this should've given me an indication of the caliber of company I was dealing with. What a Joke. As another reviewer posted, shortly after placing my initial order, I received a suspicious charge from china and had to cancel my card - I find this to be an odd coincidence.

BILLY JACK is the most outstanding sales person I have ever talked to in my entire life .My refrigerator went out .I have 6 young kids .I had recently lost my job I only had so much money to work with ,I called BILLY JACK HE ANSWERD the phone .MY KIDS WERE screaming in the background .BILLY JACK WAS SO COMPATIENT AND PATIENT with me .the soft tone in his voice calmed me down .HE WAS SUCH A BLESSING I TOLD HIM I RECENTLY lost my job he said I will take off 100.00 for you on the refrigerator and give you a free ice maker . I was crying happy tears .I recommend BILLY JACK to anyone in this entire world BILLY IS MY SUPER HERO MY KIDS ARE HAPPY AGAIN I WISH THERE were more sales people out there like BILLY jack thank you from the bottom of my heart