Appliances of AmericaReviews of appliancesofamerica.com

I had read the reviews before my purchase and felt pretty good, but after I made my purchase I got a call from Billy Jack confirming my order information. He answered my questions & explained the rest of the process up to delivery - I feel like I know someone with the company now - it's not just a website.

I buy a lot online and Appliances of America is the only "store" that has it's customer service rep call to speak about the order and go over the details the day after the order was placed. Seriously....who else does that? The customer service rep Billy couldn't have been more pleasant and helpful. I don't anticipate any upcoming issues but feel very comfortable knowing that they have amazing customer service.

Having shopped around for a new refrigerator and washer / dryer, I found Appliances of America to be by far the cheapest. I saved a total of around $300 compared to Best Buy and Home depot. The website was extremely easy to use and the customer service is excellent. I sent an email inquiring about delaying delivery and the customer service rep (Billy) got back to me straight away and was extremely helpful and accommodating. Overall I would highly recommend using Appliances of America.

I needed to know why my order (Nov 15 2015 ) did not arrive yet. Billy called me back and explained they ship in big lots and my dishwasher would ship Dec 16 and arrive before January. This turns out OK as the remodel of my kitchen won't need the appliances till about Feb 1st. Billy was pleasant to talk to and reassured me my dishwasher would arrive soon.

This is the first time in a long time that a company actually takes initiative in becoming friends and being personable....they beat best buy prices and take initiative in providing better service....customer service is excellent ....I spoke with Billy and he was great!!!!!

I was really confused by your website's slow email communication: no updated after 10 days placed the order + some technical issue on the website. I was think about cancel my order but Billy give me great help over the phone. Great customer service over the phone.

My online search for a 24" Gas Wall Oven Unit was an experience. I was of of course looking for a good deal and realized I had a very slim selection to pick from. Finally found a unit which had a good price and placed my order. On following up on my order I was told the unit was discontinued. I was very disappointed to say the least however to my good fortune "Billy Jackson" from "Appliances of America" came to my rescue. He found me a similar unit by GE again at a good price. Billy was very courteous and extremely helpful in guiding me through this process I was very pleased at how quickly he resolved the matter. Billy made every effort to provide me with all the details and quickly sent me an updated invoice. I can honestly say I had a very pleasant and covenient experience.I now look forward to my new oven. Would recommend dealing with Billy Jackson with purchases made from Appliances of America. Daphne

So my item has not yet arrived since I just placed the order a few days ago. But so far the service has been great. I am looking forward to getting my appliance and will definitely review them again after delivery.